Facilities Services Associate II

Job Category:  Customer Service
Department:  Facilities Services
Location: 

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  4991

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Facilities Services Associate  II is responsible for performing highly diversified duties  to install, troubleshoot, repair and maintain production and facility equipment according to safety, predictive and productive maintenance systems and processes to support the achievement of the site’s business goals and objectives. The Facilities Service Associate II will also perform general administrative and customer service duties; this includes, but is not limited to: 1) Customer service to internal customers by utilizing the phone, email or standard software to process facility work requests; 2) Use tools and equipment to perform routine installations, maintenance or relocations of employees including computers, phones, keyboard trays, monitor arms, furniture, etc. ; 3) Liaison and provide project  oversight with external vendors for office services such as janitorial services, copy services, express mail, coffee/pantry supplies, vending machines, shredding services and building maintenance including plumbing, HVAC, electric, parking, etc.;  4) Perform general facility service functions including processing incoming/outgoing mail, shipping/receiving functions, copy center operations, conference room set-ups, Photo ID badges, access rights, security, and all general facilities repair or maintenance services.

Duties

Customer Service: Good interpersonal skills to interact at all levels of the organization to effectively understand and solve problems. Provide support to internal customers on the phone, email or by utilizing standard software and use tools to process service and repair requests for workstation ergonomic installations and employee relocations by disconnecting, moving and reconnecting computers, monitors, phones and ergo equipment. (25%)

 

Vendor Liaison and project oversight:  Provide direction and support to external vendors providing the agency with services including but not limited to janitorial services, copy services, express mail, coffee/pantry supplies, vending machines, shredding services and building maintenance including plumbing, HVAC, electric, parking, etc. Performs preventive maintenance, troubleshoots, diagnoses, and repair buildings, facilities, fixtures, equipment, and mechanical and electrical systems. Diagnose problems; will contact vendor as needed to correct problems. Provides recommendations for contracted services; may coordinate and/or oversee the work of contractor to ensure compliance with service agreement and that work quality is consistent with standards and expectations. Provide feedback on the vendor procurement during RFP process. (15%)

 

Inventory Management: Keep adequate inventory levels of supplies to ensure continuity of service.  Supplies to be maintained include but is not limited to toner cartridges, copy paper, express mail envelopes, computer patch cables, office supplies, ergonomic equipment (keyboard trays, monitor arms) and equipment consumables such as ink, ribbons, fusing agents, etc. Research equipment to determine parts as needed. (10%)

 

Department Support: Provide primary support or back-up for all general facility services including administrative support (answer phones, process on-line service requests), processing incoming/outgoing mail, shipping/receiving functions, copy center operations including folding machine operation, conference room set-ups, employee relocations, Photo ID badges, access rights, security, and all general facilities maintenance services.  Perform special processes and projects as required. (30%)

 

Technical Skills: Use of standard computer software as well as specialized programs to prepare reports, assign badge security access rights, Iron Mountain storage/retrieval of files, copy volume statistics, mail/postage reports, mileage log, equipment preventative maintenance schedules and logs, input or update employee seating assignment records, etc. Ticket and service request management and distribution of duties, open update and close tickets. (10%)

 

Perform other duties as assigned. (10%)

 

Education Required
High School Diploma/or High School Equivalency Certificate
Education Preferred
Experience

Required:
0-6 months minimum in  in a maintenance/facilities role in a Corporate environment.

 

Preferred:
Experience managing workload in a ticketing/job tracking system.

Skills


Required:
Knowledge of customer service principles.

 

Intermediate computer skills.

 

Adept at managing multiple projects simultaneously in a fast-paced, fluid environment.

 

Demonstrated ability to work in a team or autonomously to complete work orders. 

 

Responds quickly to emergency situations, summoning additional assistance as needed.

Licenses/Certifications Required
Active & Current Driver's License, with a clean record and Auto Insurance Required
Licenses/Certifications Preferred
Required Training

Preferred:
Customer Services

Additional Information


Ability to complete movements using the wrists, hands, and/or fingers frequently and regularly to complete activities such as typing, writing, picking up small objects, and other activities necessary to complete job duties.

 

May be required to  off site locations included but not limited to Family Resources Centers.

 

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


Nearest Major Market: Los Angeles

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