Family Resource Center Representative

Job Category:  Customer Service
Department:  Family Resource Center-Pacoima
Location: 

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  3921

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary


The Family Resource Representative reports directly to the Center Administrator. The representative greets all customers, internally and externally, in person or on the telephone; and  directs calls, arranges contact with appropriate Center staff, coordinates meetings and Center's activities with the Center Administrator, and provides customer service to L.A. Care members with questions regarding membership and benefits.

The position supports all administrative functions for the Center, maintains the Center's schedule and all Center's files and records. Assists the Center Administrator with special projects/ assignments. Generates reports, graphs, spreadsheets and flow charts. Assists with preparing documentation/ correspondence for all projects and activities. Manages the quality and accuracy of the Center's section of the L.A. Care website. Monitors supplies inventory, and coordinates Center needs with other L.A. Care departments. Maintains organized and quality records for the Center. Processes, monitors, and researches all Purchase Orders and Purchase Requisitions paperwork. Maintains workshop attendance, visitation logs and monthly activity calendar.

This position will also perform various functions at the Center to assist members and customers with resolution of issues, educating members, customer and community on navigating the health care system, coordination of new member welcome calls, answers customer service-related questions, supports enrollment efforts. Triages member issues and grievances internally to the appropriate department for resolution.

Duties


Greet visitors and guests to the Center; triages phone calls and visitors coming into the Center to appropriate party. (25%)

Administrative support:  Assist Center Administrator with special projects/ assignments. Generate reports, graphs, spreadsheets and flow charts. Assist with preparing documentation/ correspondence for all projects and activities. Maintain organized and quality records for the Center. (25%)

Maintain workshop attendance and visitation logs. Ensures accuracy of Center calendar of events and makes relevant changes as needed. (25%)

Assist members and customers with resolution of issues and answers customer service related questions and process member changes and document accordingly. (15%)

Perform other duties as assigned (10%)

Education

High School Diploma/GED

Experience


Required:
With High School Diploma/GED: 1 year receptionist experience in a multicultural environment. 

Preferred: 
3 years customer service experience.

Professional Licenses

Professional Certifications

Required Training

Additional Information

 

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


Nearest Major Market: Los Angeles

Job Segment: Medical, Customer Service Representative, Administrative Assistant, Healthcare, Customer Service, Administrative