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Managed Long Term Services and Supports Program Specialist II

Job Category:  Clinical
Department:  Managed Long Term Services and Supports

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8225


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Managed Long Term Services and Supports (MLTSS) Program Specialist II is actively engaged in all facets of MLTSS  operational, strategic and system related initiatives.  The Program Specialist supports MLTSS department’s needs by organizing ongoing projects and process improvement efforts, providing operational and project support, essential building of pieces of programmatic efforts as required by federal, state and organizational guidelines, training and education to both internal and external audiences. This position involves but not limited to: monitoring project plans, schedules, analyzing, maintaining and managing data report and collaborating with all necessary departments. The position also ensures that deliverables are completed and on time by conducting thorough follow-up and holding stakeholders accountable to deliver tasks on time.


Facilitates project planning, development, implementation and monitoring of work plans, timelines, milestones and deliverables as assigned in collaboration with MLTSS Program Manager and MLTSS Leadership as appropriate.


Creates and gathers project requirements from stakeholders and collaborates with vendors, MLTSS management and Subject Matter Experts as appropriate.


Builds cross-functional relationships and partnerships across the organization as appropriate and needed to complete projects assigned timely and within scope.


Maintains and monitors accurate working knowledge of program contracts, regulations, and requirements and ensure responsible parties are compliant with requirements.


Updates and modifies Departmental Desktop Procedures and Policies accurately and on time by partnering with Subject Matter Experts, Legal, Compliance and stakeholders within MLTSS and other departments as appropriate.


Conducts process evaluation and improvement activities and analysis and research activities in areas such as customer satisfaction and best practices. Utilizes data reports to identify gaps, discrepancies and trends.


Provides training on appropriate topics or finds resources to conduct training and evaluates the effectiveness of the training using defined metrics and evaluation tools, post-test or observation.


Represents L.A. Care at community events, community meetings and health fairs sponsored by L.A. Care and outside organizations.


Plans, coordinates and organizes meetings and/or events to include developing meeting summaries/minutes, issues logs, etc. Prepares agendas for meetings.
Performs other duties as assigned.

Education Required

Associate's Degree

Education Preferred

Bachelor's Degree
In lieu of degree, equivalent education and/or experience may be considered.


Minimum 0-2 years of demonstrated experience working with low economic status populations, and diverse communities in settings such as community based organizations, social service agencies or civic organizations.


Minimum 2 years of project coordination experience or process improvement.


Experience in document management, transcription, and other administrative procedures.


Strong group facilitation skills and enthusiastic team player.


Exceptional ability to collaborate and build partnerships.


Demonstrated ability to problem-solve and troubleshoot all project issues in a timely manner.


Detail oriented with strong organizational skills and strong time management skills.


Ability to work in fast paced, multi-tasking situations.


Ability to produce deliverables and tasks with high accuracy and on time.


Ability to work on tight deadlines.


Excellent verbal, written communication and presentation skills.


Moderate to Advance competency in Microsoft applications including Word, Excel, Powerpoint, Outlook, Visio and Sharepoint.




Demonstrated project management skills.


Training delivery and/or design experience.  

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

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