Safety Net Initatives Senior Program Manager

Job Category:  Administrative, HR, Business Professionals
Department:  Safety Net Initiatives
Location: 

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  3481

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Senior Program Manager on the Safety Net Initiatives team develops and leads projects to improve both the managed care performance of the L.A. County safety net and the health of vulnerable L.A. Care members.  This individual shall be responsible for leading project teams and fulfilling a broad range of analytical, planning, engagement, and implementation functions. Primary duties shall include performing research and data analysis, operational and conceptual problem-solving, building partnerships, and project planning, implementation, and monitoring.  The Senior Program Manager acts as the Business Lead on projects from concept to implementation stages, leads project teams, solves complex problems, and works independently with minimal guidance and direction from a manager.  This individual will initiate and develop strong interpersonal relationships with senior internal L.A. Care staff and external business partners in order to facilitate joint decision-making and successful project implementation. As part of the Safety Net Initiatives team, the Senior Program Manager will help L.A. Care and its safety net provider partners work together to achieve the triple aim of better health quality outcomes, better patient experience of care, and lower cost of care.

Duties

Critical Thinking & Problem-Solving: Independently lead the design, development and building of program solutions to address complex safety net health care delivery system and managed care operational challenges that require collaboration with multiple external stakeholder senior management leaders.  Expected to serve as a strategic thought partner with director and senior management leadership team members to advise on strategic programmatic options.

Accountability: Independently own and responsible for successful development, planning, and execution of projects, from initial concept to implementation stage, with minimal guidance and supervision from manager.

Stakeholder Engagement: Responsible for independently performing stakeholder mapping and identification of critical internal and external business (senior management) partners to jointly problem-solve complex member and provider issues.  Facilitate constructive dialogue among internal and external stakeholders to ensure problems are properly assessed, analyzed and resolved. Manage political situations that arise when negotiating differences.

Relationship building: Initiate and cultivate new relationships with external safety net stakeholders, using political judgment, in order to build strong external partner support needed to facilitate completion of strategic and operational initiatives.

Project Planning & Implementation: Guide program analyst staff in development of project workplans that define the project purpose, scope, key milestones and tasks necessary to guide the project’s implementation, including complex projects (e.g. multi-stakeholder or multi-year projects); Monitor workplan updates to capture any changes that arise throughout the project implementation phase and manage progress and performance of project portfolio to track timely project execution; Steer and drive project direction to address and mitigate any anticipated project delays.

Active participation in internal & external initiatives: Function as LA Care management representative in external stakeholder meetings on behalf of the Safety Net Initiatives Unit, as required; Function as SNI lead management representative in L.A. Care committee standing meetings and management meetings on behalf of the Safety Net Initiatives Unit, as required. 

Educational Presentations: Deliver educational or strategic presentations to senior level internal and external audiences to inform and update them on relevant program and policy development initiatives.

Perform other duties as assigned.


 

Education

High School Diploma/GED

Bachelor's Degree in Health Science or Health Information in Health Sciences, Statistics, Information Systems or other related field

Experience


Required:
With Bachelor's Degree: 5 years of progressive work experience in health care or a related field, doing problem solving, policy, and/or project implementation.   

At least 2 years experience leading project teams.

At least 2 years of experience of working within a managed care organization.

Experience building relationships with organizations and business partners.

Preferred: 
With Master's Degree:  3 years of progressive work experience in health care or a related field, doing problem solving, policy, and/or project implementation.   

Experience working with Los Angeles safety net providers.

Equivalent Experience:
With High School Diploma/GED: 10 years of progressive work experience in health care or a related field, doing problem solving, policy, and/or project implementation.

With Associate's Degree:  7 years of progressive work experience in health care or a related field, doing problem solving, policy, and/or project implementation.

Professional Licenses

Professional Certifications

Required Training

Additional Information

 

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


Nearest Major Market: Los Angeles

Job Segment: Medical, Safety, Healthcare, Service