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Care Management Community Health Worker II

Job Category:  Customer Service
Department:  Care Management
Location: 

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  7831

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Care Management Community Health Worker II (CHW) is part of the care management team and is responsible for promoting members’ optimal health and well-being through active engagement and helping them navigate and access health services. The CHW supports providers and the care management team through an integrated approach to care management and community outreach. Through 1:1 in-home visits as well as group education and support, the CHW helps identify members’ barriers to care and their preferences, provides education and mentoring, connects them to resources, and advocates for the individual.  

Duties

Cultural Mediation Among Individuals, Communities, and Health and Social Service Systems: Educating individuals and communities about how to use health and social service systems (including understanding how systems operate).  Educating systems about community perspectives and cultural norms. Building health literacy and cross-cultural communication.

Providing Culturally Appropriate Health Education and Information: Conducting health promotion and disease prevention education in a manner that matches linguistic and cultural needs of members. Providing necessary information to understand and prevent diseases and to help members manage health conditions (including chronic disease).

Care Coordination, Case Management, and System Navigation: Participating in care coordination and case management. Making referrals and providing follow-up. Coordinating transportation to services and helping address barriers to services. Documenting and tracking individual and population level data. Informing people and systems about community assets and challenges.

Providing Coaching and Social Support: Providing individual support and coaching. Motivating and encouraging people to obtain care and other services. Supporting self-management of disease prevention and management of health conditions (including chronic disease). Planning and/or leading support and health education groups.

Advocating for Individuals and Communities: Advocating for the needs and perspectives of communities. Connecting to resources and advocating for basic needs (e.g. food and housing). Conducting policy advocacy for their communities.

Building Individual and Community Capacity: Building individual capacity. Building community capacity. Training and building individual capacity with peers and among CHW groups.

Implementing Individual and Community Assessments: Participating in design, implementation, and interpretation of individual-level assessments (e.g. Health Risk Assessments, medication reviews, home environmental and safety assessment). Participating in design, implementation, and interpretation of community-level assessments (e.g. windshield survey of community assets and challenges, community asset mapping)

Conducting Outreach: Case-finding/recruitment of individuals, families, and community groups to services and systems. Follow up on health and social service encounters with individuals, families, and community groups. Home visiting to provide education, assessment, and social support. Presenting at local agencies and community events.

Attend regular staff meetings, on-site monthly trainings and other meetings as requested. Manage assigned caseload.

Perform other duties as assigned.

 

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred

Experience

Required:
At least 0-2 years of experience as a health navigator, peer support worker, outreach work, or promotora or working in a community setting and providing health education for chronic. 

Skills

Required:
Knowledge of community resources in area of residence.

Comfortable working with diverse populations.

Exceptional ability to connect and engage with people.

Willingness to work in various environments including 1:1 in member’s homes, clinical settings, and/ or shelters.

Able to work flexible job hours.

Excellent verbal and written communication skills.

Detail oriented, organized and possess time management skills.

Basic computer skills.

Ability to mentor, train, provide guidance and/or direction to other staff.

Preferred: 
Motivational interviewing is desirable.

"Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese ".

Licenses/Certifications Required

Licenses/Certifications Preferred

Mental Health First Aide Certification

Required Training

Preferred:
Successful completion of a Community Health Worker formal training program from a college or other education institution.


Training in health education for chronic diseases, motivational interviewing.

Additional Information


Required:
Travel to offsite locations for work.

 

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

 

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.


Nearest Major Market: Los Angeles

Job Segment: Public Health, Counseling, Medical, Healthcare

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