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Claims Training Specialist II

Job Category:  Claims
Department:  Claims Data and Support Services

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8832

Salary Range:  $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Claims Training Specialist II is primarily responsible for designing and conducting training programs using established departmental guidelines. This position is responsible for providing ongoing training on the core processing system, claims processing procedures, communicating regulatory changes which will affect established procedures, establishing quality and performance guidelines, creating and maintaining departmental policy and procedures, and working with the Claims Compliance Manager to monitor  and track individual performance. 


Build competencies for the Claims Department by designing and conducting training programs that will boost employee’s workplace performance in alliance with Enterprise and departmental goals.  Responsible for performing training needs assessments with the Claims Compliance Manage and will assist in designing and delivering curriculum and learning materials to ensure the success of new and current Claims Examiners. 


Work with document specialists to create training presentations and with Human Resource to customize training  for inclusion into the L.A Care University. 


Quality review of processed claims. Develop and create reports to determine area of improvement in claims processing for department. 


Researching provider and member grievances to identify error trends and training opportunities.  Create and develop tracking and trending mechanisms to identify type of grievances/ complaints for Claims Department.


Conduct assessments after training  to measure, record, and report feedback on training material and sessions. Serve as coach for all Claims Examiners to handle problems and concerns as they arise.


Review and recommends updates on policy and procedure critical to claims process.


Perform other duties as assigned.

Education Required

Associate's Degree
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Bachelor's Degree in Business Administration or Related Field


At least 4 years of claims processing and training and facilitation experience in a Managed Care environment with the demonstrated experience on the following list of stated  knowledge and/ or skills. 

Extensive hands on experience in the design and delivery of training.


Supervisory experience


Proficient using Word, Excel, and Access.  


Knowledge of CA regulatory guidelines, Medi-Cal rules, CPT/ICD-10 coding, CMC lob.


Excellent written and verbal communications skills 

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Claims, Insurance

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