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Community Resource Center Community Health Coordinator

Job Category:  Clinical
Department:  Social Services

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8465


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Community Resource Center (CRC) Community Health Coordinator (CHC) is responsible for promoting member's optimal well-being through active engagement and assisting in the navigation of their access to health services at one or more assigned CRCs.  
The CHC supports the CRC team through an integrated approach to the CRC visitor navigation, engagement and community outreach utilizing health screening  assessment tools  and orientations presentations.
This position focuses on LA Care's members and will include daily interactions with non-member visitors' to the CRCs.  The CHC  may provide general health education/ information and support the center by identifying the visitors' or members' barriers to care and their preferences, mentoring and connects them to resources and act as an advocate for the individual.  


Cultural Mediation Among Individuals, Communities, and Health and Social Service Systems:  Orients and explains to  members and visitors on how to use health and social service systems which includes on how the system operates. Responsible for the new health plan member orientation and the  new CRC new visitor orientation.  Assists in building health literacy and cross-cultural communication.

Providing Culturally Appropriate Health Education and Information:  Assists in  conducting health promotion and chronic disease prevention education in a manner that supports evidence based curricula offered at CRCs and matches linguistic and cultural needs of members. Provides the members/ visitors  general health information to facilitate  understanding on  disease prevention and on how to manage health conditions that includes chronic disease.

System Navigation:  Makes referrals to onsite or community resources and provides follow-up. When necessary, contacts will be transferred to CRC or Customer Service Center team staff onsite for more advanced support. Coordinates member transportation to services and help address barriers to services. Informs people and systems about community assets and challenges. Includes providing support to members with completion and submission of forms required to identify a designated legal representative for health care decisions.

Providing Coaching and Social Support:  Provides support and coaching to members/visitors  through motivational interviewing.  Motivates and encourages the members/ visitors  to obtain care and other health and social services.  Responsible for the  administration of social determinants of health assessments for health plan member or  CRC visitors. Supporting self-management of chronic disease prevention and management of health conditions

Advocating for Individuals and Communities:  Advocates for the needs and perspectives of members/ visitors and communities by assisting them to connect to resources and advocates for basic needs (e.g. food and housing).

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred


At least 1 year of experience as a community health worker, health navigator, peer support worker, outreach worker, or promotora or working in a health care, social work or community-based setting. 


Knowledge of community resources in area of residence.

Comfortable working with diverse populations.

Exceptional ability to connect and engage with people.

Able to work flexible job hours. 

Excellent verbal and written communication skills.

Detail oriented, organized and possess time management skills.

Basic computer skills.

Motivational interviewing is desirable.

Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese .

Licenses/Certifications Required

Licenses/Certifications Preferred

Mental Health First Aide Certification

Required Training

Additional Information

Preferred Certification:
Successful completion of a Community Health Worker certification program from a college or other educational institution.

Preferred Training:

Training in health education for chronic diseases, motivational interviewing is desirable.


L.A. Care offers a wide range of benefits including

  • Paid Sick Leave
  • 457 (b) Retirement Plan
  • 529 College Savings Plan


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Public Health, Social Services, Counseling, Social Worker, Medical, Healthcare, Service

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