Community Resource Center Representative II

Job Category: Customer Service

Department: Communications

Location:

Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 9088

Salary Range: $46,800.00 (Min.) - $52,597.00 (Mid.) - $62,270.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Community Resource Representative (CRC) II reports directly to the CRC Manager. The representative greets all customers, internally and externally, in person or on the telephone; and directs calls, arranges contact with appropriate Center staff, coordinates meetings and Center's activities with the Center Manager, and provides customer service to L.A. Care members with questions regarding membership and benefits.

The position supports all administrative functions for the Center, maintains the Center's schedule and all Center's files and records. Assists the manager with special projects/ assignments. Generates reports, graphs, spreadsheets and flow charts. Assists with preparing documentation/ correspondence for all projects and activities. Manages the quality and accuracy of the Center's section of the L.A. Care website. Monitors supplies inventory, and coordinates Center needs with other L.A. Care departments. Maintains organized and quality records for the Center. Processes, monitors, and researches all Purchase Orders and Purchase Requisitions paperwork. Maintains workshop attendance, visitation logs and monthly activity calendar.

This position will also perform various functions at the Center to assist members and customers with resolution of issues, educating members, customer and community on navigating the health care system, coordination of new member welcome calls, answers customer service-related questions, supports enrollment efforts. Triages member issues and grievances internally to the appropriate department for resolution.

Duties

Greet visitors and guests to the Center; triages phone calls and visitors coming into the Center to appropriate party. (25%)

Administrative support: Assist manager with special projects/ assignments. Generate reports, graphs, spreadsheets and flow charts. Assist with preparing documentation/ correspondence for all projects and activities. Maintain organized and quality records for the Center. (25%)

Maintain workshop attendance and visitation logs. Ensures accuracy of Center calendar of events and makes relevant changes as needed. (25%)

Assist members and customers with resolution of issues and answers customer service related questions and process member changes and document accordingly. (15%)

Perform other duties as assigned (10%)

Duties Continued

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred

Experience

Required:
At least 0-6 months receptionist experience in a multicultural environment.

Skills

Required:
Excellent communication and problem-solving skills.

Demonstrated proficiency with MS Word and Excel.

Ability to display a positive and professional attitude.

Requires dependability, strong computer skills.

Excellent verbal and written communication skills.

Ability to multi-task and prioritize.

Strong knowledge of heath care and various managed care product lines (Medi-Cal, Healthy Families).

Strong knowledge of medical terminology.

Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offers a wide range of benefits including

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.