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Cultural and Linguistic Services Program Manager II

Job Category:  Administrative, HR, Business Professionals
Department:  Cultural & Linguistic

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  7121


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Cultural and Linguistic Services Program Manager II is responsible for the development, implementation, and evaluation of L.A. Care's Cultural and Linguistic services and programs to support strategic goals of the organization. Responsibilities include: Development/identification, implementation, and evaluation of C&L programs and services with internal stakeholders, Plan Partners, regulatory agencies, and members and providers; Development and implementation of Healthcare Effectiveness Data and Information Set (HEDIS) and CLAS interventions; Securing National Committee for Quality Assurance (NCQA) Multicultural Health Care Distinction; Implementation of local and statewide interventions to address health disparities with internal and external stakeholders; Provision of technical expertise to internal and external partners.


Monitor and oversee delegated subcontractors (i.e., Plan Partners, specialty plans, vendors, PPGs) through audits, reports, etc.


Conduct research, analyze data, and produce reports on C&L services and programs. Manage multiple projects to support organizational initiatives and priorities (i.e., CLAS, NCQA Multicultural healthcare distinction, health disparities). 


Oversee C&L training plan (i.e., developing, conducting, and evaluating training/education programs). Provide technical assistance to internal staff, providers, and delegated subcontractors.   


Facilitate/participate in committee/team/work group meetings to gain clear understanding of member needs and coordinate events for internal and external stakeholders.


Perform other duties as assigned. 

Education Required

Bachelor's Degree in Public Health or Related Field
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred


At least 5 years of experience in a project management/coordinator experience in health care environment.


At least 3 years of experience in a lead/supervisory role.


Superb knowledge with Microsoft Office Suite.


Excellent verbal and written communication skills.


Detail oriented and able to produce high quality work.


Highly analytical and able to solve difficult problems.



Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Medical, Public Health, Healthcare

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