Customer Outreach Data Associate II

Job Category: Customer Service

Department: Engagement & Experience Contact Center

Location:

Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 13306

Salary Range: $46,800.00 (Min.) - $52,597.00 (Mid.) - $62,270.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Customer Outreach Data Associate II is responsible for supporting the Contact Center related functions for all lines of business, including, but not limited to: Providing data and clerical related assistance with projects related to systems and process implementation, conversions, updates, etc. (including processing provider changes, call text reports, updating member information such as the Legal Guardian, etc.). Tracking, reviewing, and triaging work (including L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries, Health Navigator reports, etc.). Providing other related assistance for the department as warranted (e.g. updating Share Point/Resource tools, member mail, item distribution, etc.)

Duties

Support the Contact Center unit with data and clerical assistance for daily projects that relate to member files; as noted assisting with processing provider changes, updating resource tools, member mail, generating call text reports, updating member information as needed. (45%)

Responsible for tracking and maintaining work reports and inquiries related to Contact Center functions; as noted the L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries. (45%)

Perform other duties as assigned. (10%)

Duties Continued

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred

Experience

Required:

At least 6 months of experience in a data entry, preferably in a healthcare environment.

Preferred:

Experience with membership-related screens and QNXT, MHC or other health care legacy system.

Skills

Required:
Proficient with Microsoft Office Word and Excel.

Strong customer service, team-building, and verbal communication skills.

Dependable and able to prioritize and accomplish work with minimal supervision.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Light

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offers a wide range of benefits including

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)