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Customer Solution Center Data Associate II

Job Category:  Customer Service
Department:  Even MORE Outreach & Service
Location: 

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  7101

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Customer Solution Center Data Associate II is responsible for supporting the call center-related functions for all lines of business, including, but not limited to: Providing data and clerical related assistance with projects related to systems and process implementation, conversions, updates, etc. (including processing provider changes, call text reports, updating member information such as the Legal Guardian, etc.). Tracking, reviewing, and triaging work (including L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries, Health Navigator reports, etc.). Providing other related assistance for the department as warranted (e.g. updating Share Point/Resource tools, member mail, item distribution, etc.)

Support the Call Center unit with data and clerical assistance for daily projects that relate to member files; as noted assisting with processing provider changes, updating resource tools, member mail, generating call text reports, updating member information as needed. (45%)

 

Responsible for tracking and maintaining work reports and inquiries related to Call Center functions; as noted the L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries. (45%)

 

Perform other duties as assigned. (10%)

Required: 
Minimum of 0-6 months of experience in a data entry, preferably in a healthcare environment.

 

Preferred:  
Experience with membership-related screens and QNXT, MHC or other health care legacy system

Required:
Proficient with Microsoft Office Word and Excel. 

 

Strong customer service, team-building, and verbal communication skills.

 

Dependable and able to prioritize and accomplish work with minimal supervision.

 

Duties

The Customer Solution Center Data Associate II is responsible for supporting the call center-related functions for all lines of business, including, but not limited to: Providing data and clerical related assistance with projects related to systems and process implementation, conversions, updates, etc. (including processing provider changes, call text reports, updating member information such as the Legal Guardian, etc.). Tracking, reviewing, and triaging work (including L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries, Health Navigator reports, etc.). Providing other related assistance for the department as warranted (e.g. updating Share Point/Resource tools, member mail, item distribution, etc.)

Support the Call Center unit with data and clerical assistance for daily projects that relate to member files; as noted assisting with processing provider changes, updating resource tools, member mail, generating call text reports, updating member information as needed. (45%)

 

Responsible for tracking and maintaining work reports and inquiries related to Call Center functions; as noted the L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries. (45%)

 

Perform other duties as assigned. (10%)

Required: 
Minimum of 0-6 months of experience in a data entry, preferably in a healthcare environment.

 

Preferred:  
Experience with membership-related screens and QNXT, MHC or other health care legacy system

Required:
Proficient with Microsoft Office Word and Excel. 

 

Strong customer service, team-building, and verbal communication skills.

 

Dependable and able to prioritize and accomplish work with minimal supervision.

 

Education Required

Decision quality
Situational adaptability
Collaborates
Ensures accountability
Plans and aligns
Communicates effectively
High School Diploma/or High School Equivalency Certificate
Light

Education Preferred

Decision quality
Situational adaptability
Collaborates
Ensures accountability
Plans and aligns
Communicates effectively
High School Diploma/or High School Equivalency Certificate
Light

Experience

The Customer Solution Center Data Associate II is responsible for supporting the call center-related functions for all lines of business, including, but not limited to: Providing data and clerical related assistance with projects related to systems and process implementation, conversions, updates, etc. (including processing provider changes, call text reports, updating member information such as the Legal Guardian, etc.). Tracking, reviewing, and triaging work (including L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries, Health Navigator reports, etc.). Providing other related assistance for the department as warranted (e.g. updating Share Point/Resource tools, member mail, item distribution, etc.)

Support the Call Center unit with data and clerical assistance for daily projects that relate to member files; as noted assisting with processing provider changes, updating resource tools, member mail, generating call text reports, updating member information as needed. (45%)

 

Responsible for tracking and maintaining work reports and inquiries related to Call Center functions; as noted the L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries. (45%)

 

Perform other duties as assigned. (10%)

Required: 
Minimum of 0-6 months of experience in a data entry, preferably in a healthcare environment.

 

Preferred:  
Experience with membership-related screens and QNXT, MHC or other health care legacy system

Required:
Proficient with Microsoft Office Word and Excel. 

 

Strong customer service, team-building, and verbal communication skills.

 

Dependable and able to prioritize and accomplish work with minimal supervision.

 

Skills

The Customer Solution Center Data Associate II is responsible for supporting the call center-related functions for all lines of business, including, but not limited to: Providing data and clerical related assistance with projects related to systems and process implementation, conversions, updates, etc. (including processing provider changes, call text reports, updating member information such as the Legal Guardian, etc.). Tracking, reviewing, and triaging work (including L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries, Health Navigator reports, etc.). Providing other related assistance for the department as warranted (e.g. updating Share Point/Resource tools, member mail, item distribution, etc.)

Support the Call Center unit with data and clerical assistance for daily projects that relate to member files; as noted assisting with processing provider changes, updating resource tools, member mail, generating call text reports, updating member information as needed. (45%)

 

Responsible for tracking and maintaining work reports and inquiries related to Call Center functions; as noted the L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries. (45%)

 

Perform other duties as assigned. (10%)

Required: 
Minimum of 0-6 months of experience in a data entry, preferably in a healthcare environment.

 

Preferred:  
Experience with membership-related screens and QNXT, MHC or other health care legacy system

Required:
Proficient with Microsoft Office Word and Excel. 

 

Strong customer service, team-building, and verbal communication skills.

 

Dependable and able to prioritize and accomplish work with minimal supervision.

 

Licenses/Certifications Required

Decision quality
High School Diploma/or High School Equivalency Certificate
Light
Situational adaptability
Collaborates
Ensures accountability
Plans and aligns
Communicates effectively

Licenses/Certifications Preferred

Decision quality
High School Diploma/or High School Equivalency Certificate
Light
Situational adaptability
Collaborates
Ensures accountability
Plans and aligns
Communicates effectively

Required Training

The Customer Solution Center Data Associate II is responsible for supporting the call center-related functions for all lines of business, including, but not limited to: Providing data and clerical related assistance with projects related to systems and process implementation, conversions, updates, etc. (including processing provider changes, call text reports, updating member information such as the Legal Guardian, etc.). Tracking, reviewing, and triaging work (including L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries, Health Navigator reports, etc.). Providing other related assistance for the department as warranted (e.g. updating Share Point/Resource tools, member mail, item distribution, etc.)

Support the Call Center unit with data and clerical assistance for daily projects that relate to member files; as noted assisting with processing provider changes, updating resource tools, member mail, generating call text reports, updating member information as needed. (45%)

 

Responsible for tracking and maintaining work reports and inquiries related to Call Center functions; as noted the L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries. (45%)

 

Perform other duties as assigned. (10%)

Required: 
Minimum of 0-6 months of experience in a data entry, preferably in a healthcare environment.

 

Preferred:  
Experience with membership-related screens and QNXT, MHC or other health care legacy system

Required:
Proficient with Microsoft Office Word and Excel. 

 

Strong customer service, team-building, and verbal communication skills.

 

Dependable and able to prioritize and accomplish work with minimal supervision.

 

Additional Information

The Customer Solution Center Data Associate II is responsible for supporting the call center-related functions for all lines of business, including, but not limited to: Providing data and clerical related assistance with projects related to systems and process implementation, conversions, updates, etc. (including processing provider changes, call text reports, updating member information such as the Legal Guardian, etc.). Tracking, reviewing, and triaging work (including L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries, Health Navigator reports, etc.). Providing other related assistance for the department as warranted (e.g. updating Share Point/Resource tools, member mail, item distribution, etc.)

Support the Call Center unit with data and clerical assistance for daily projects that relate to member files; as noted assisting with processing provider changes, updating resource tools, member mail, generating call text reports, updating member information as needed. (45%)

 

Responsible for tracking and maintaining work reports and inquiries related to Call Center functions; as noted the L.A. Care Covered Sales Force Ticket, Call Back Assignment process, DHS panel inquiries. (45%)

 

Perform other duties as assigned. (10%)

Required: 
Minimum of 0-6 months of experience in a data entry, preferably in a healthcare environment.

 

Preferred:  
Experience with membership-related screens and QNXT, MHC or other health care legacy system

Required:
Proficient with Microsoft Office Word and Excel. 

 

Strong customer service, team-building, and verbal communication skills.

 

Dependable and able to prioritize and accomplish work with minimal supervision.

 

 

Department: Even MORE Outreach & Service  

Paygrade: D 

 

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.


Nearest Major Market: Los Angeles

Job Segment: Medical, Clerical, Data Entry, Call Center, Healthcare, Administrative, Customer Service

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