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Customer Solution Center Department Liaison

Job Category:  Customer Service
Department:  Office of CSC Excellence

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8202


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Customer Solution Center Department Liaison is highly motivated self-starter that would provide direct support to the Senior Director, Customer Solution Center performing complex administrative duties and providing assistance as requested. The Customer Solution Center is comprised of five (5) Departments (e.g. Appeals & Grievances, Member Enrollment Services, Even MORE Quality, Even MORE Outreach & Service and Office of Service Excellence). Responsibilities are highly confidential and require knowledge of managed care policies, procedures and operations. Position requires discretion, judgment, tact and poise.


Manage and maintain appointments and calendar for the Sr. Director. Serve as primary point of contact for internal and external customers and manage professional relationships with a proactive, hands-on approach. Identify administrative issues with potential impact to the operations and recommends solutions and courses of action to deal with issues. Planning and coordination for Customer Solution Center department staff meetings. Customer Solution Center Customer Solution Center Responsible for review and implementation of work flow, processes and procedures of general administrative assignments. (45%)


Ability to discern the proper channels for addressing issues/concerns. Recommend improvements in administrative systems and issues for resolution and maintains confidential information for the Sr. Director. Composes important and confidential correspondence and documents requiring a broad knowledge of department operations, policies, procedures, and regulations. Establishes and maintains confidential and non-confidential files and records. (15%)


Prepare various reports that involve gathering data, summarizing information, and compiling into appropriate format. Schedules and coordinates on-site and off-site meetings and conferences. Arranges agendas and registers attendees. Makes travel arrangements as required. (15%)


Provide general support and customer service to internal and external stakeholders including resolving ad-hoc public requests, phone or e-mail inquiries, and/or routing to appropriate staff to ensure follow-up
Collaborate and partner with administrative staff on a regular basis.  (15%)


Perform other duties as assigned. (10%)

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred

Associate's Degree


At least 0-2 years strong administrative experience supporting senior-level staff.


Proficient in MS Word and Excel. Type 40 words per minute. 


Knowledge of standard office equipment (fax, copier, computer, phone, etc.).


Strong written and verbal communication skills is essential.


Must be able to interface with a wide range of people, both internal and external to the organization.


Excellent organizational skills with the ability to take initiative, follow-through and meet multiple deadlines.


Must be able to prioritize workload and handle multiple assignments in a fast paced and confidential environment.


Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

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