Director, Commercial Product Implementation

Job Summary

The Director, Commercial Product Implementation provides leadership and direction for the operational execution and lifecycle management of L.A. Care’s Commercial products, including LACC, LACCD, and PASC SEIU. This position leads all product implementation, readiness, and process improvement activities to ensure timely, compliant, and successful product launches, renewals, and changes.

As the operational lead for Commercial products, the Director partners across L.A. Care to ensure all components of product delivery are integrated, effective, and compliant with state and federal requirements. The Director is responsible for establishing discipline, governance, and consistency across all product-related processes and ensuring that the products meet strategic, operational, and regulatory objectives.

This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.

Duties

Lead the end-to-end operational implementation of Commercial product initiatives, including benefit changes, pricing, renewals, and market rollouts.

Develop and manage detailed implementation plans, timelines, and cross-functional coordination to ensure successful and compliant product delivery.

Serve as operational liaison with internal and external stakeholders, including regulators (DMHC, Covered CA), ensuring requirements are met and responses are timely and accurate.

Establish governance structures for product lifecycle management, ensuring operational readiness, quality assurance, and post-launch evaluation.

Partner with the Executive Advisor, Commercial Products, to ensure strategic alignment and seamless handoff from product strategy to implementation.

Manage and resolve escalated operational or compliance issues impacting product performance or service delivery.

Lead development of policies, processes, and documentation to support regulatory audits, filings, and readiness reviews.

Direct, coach, and develop staff responsible for implementation, monitoring, and improvement of Commercial product performance.

Oversee development of member and employer materials, including SBCs, benefit grids, and marketing collateral, ensuring accuracy and timeliness.

Drive continuous improvement and operational efficiency through data analysis, workflow optimization, and process automation.

Proactively initiate, build and maintain effective relationships and communication with both internal and external key stakeholders.  Communicate with senior leadership and executives, provide reports on performance and progress towards objectives.

Develop goals, objectives and action plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews, training, and disciplinary matters for direct reports.

Conduct strategic planning for resource management in order to meet current and future departmental and enterprise-wide goals.

Develops, and manages department budget, monitors expenditures and ensures financial sustainability.

Perform other duties as assigned.

Duties Continued

Education Required

Education Preferred

Experience

Required:

At least 7 years of experience in Commercial or managed care product operations.

At least 5 years in management or supervisory roles leading cross-functional projects or teams.

Demonstrated experience in benefit and rate implementation, product setup, and compliance coordination.

Preferred:

Experience in large-scale product launches or operational transformations in health plan environments.

Familiarity with DMHC filings, Covered CA submissions, and group plan renewals.

Skills

Strong understanding of Commercial product lifecycle management, including pricing, benefit configuration, and compliance processes.

Proven ability to lead complex, cross-departmental initiatives on schedule and within scope.

Demonstrated successful skills in project management, operational governance, and performance tracking.

Excellent leadership, communication, and problem-solving abilities.

Ability to mentor and develop high-performing teams and drive accountability.

Proficiency in data analysis and reporting to support decision-making and performance improvement.

Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.

Demonstrated ability to make sound and timely decisions.

Demonstrated ability to adapt to changing situations and adjust strategies accordingly.

Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.

Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.

Excellent written and verbal communication, negotiation, and interpersonal skills.

Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.

Preferred:

Familiarity with Agile or Lean methodologies for process improvement.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Additional Information

Reports to the Executive Director, Commercial Products. Responsible for end-to-end execution of Commercial product lifecycle operations and ensuring compliance with regulatory and strategic requirements.

Required:

Travel to offsite locations for work.