Director, Compliance Delegation Oversight

Job Summary

The Director, Compliance Delegation Oversight, serves as a senior leader within the Compliance Department. This position will direct the Delegation Oversight Unit and ensure that risk based and compliance oversight of plan partners, Participating Provider Groups (PPGs), specialty health plans and other external first tier, downstream and related entities are audited in accordance with Compliance Department policies and procedures and guidance from all applicable regulatory agencies. This position ensures that all delegated functions operate in full compliance with all regulatory and contractual requirements. The Director oversees Oversight Unit, centralizing all activities related to risk-based oversight planning, execution, governance reporting, and escalations for delegated entities including PPGs, Plan Partners, specialty health plans, and other first-tier, downstream, and related First Tier Entities (FDRs).

This position is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports. The Director develops strategic plans, drives change, and influences critical business outcomes; oversees operations, ensuring efficiency and effectiveness.

Duties

Provide strategic leadership and direction for the Delegation Oversight program, ensuring alignment with enterprise compliance and quality objectives.

Develop and maintain a robust audit and monitoring framework for delegated functions, ensuring consistency, accuracy, and regulatory alignment across all Lines of Business (Medi-Cal, D-SNP, LACC, and others).

Serve as the subject matter expert on delegation oversight requirements, providing guidance to leadership and departments across the organization.

Partner with Regulatory Compliance, Health Services, Quality Improvement, Provider Network Management, and other business units to ensure delegated entities adhere to contractual and regulatory standards for performance and compliance.

Oversee the end-to-end lifecycle of delegated audits, including risk assessment, audit scheduling, tool development, fieldwork execution, and corrective action validation.

Direct the monitoring and follow-up process for CAPs (Corrective Action Plans), ensuring timely and verifiable resolution of identified deficiencies.

Oversee the preparation and presentation of audit reports, performance scorecards, and trend analyses for executive leadership and governance committees.

Foster a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals

Duties Continued

Proactively initiate, build, and maintain effective relationships and communication with both internal and external key stakeholders. Communicate with senior leadership and executives, provide reports on performance and progress towards objectives.

Develop goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews, and disciplinary matters for direct reporting employees. Foster and promote a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals.

Develops, and manages department budget, monitors expenditures, and ensures financial sustainability.

Conduct strategic planning for resource management in order to meet current and future departmental and enterprise-wide goals. Leads discussions on policy operationalization and oversee key policy perspective sharing. Identifies and actualizes enhancements to support company vision.

Performs other duties as assigned.

Education Required

Education Preferred

Experience

Required:

At least 7 years of experience in managed care, regulatory compliance, delegation oversight, or healthcare auditing

At least 5 years of leading, supervising and/ or managing staff experience.

Experience leading teams, projects, initiatives, or cross-functional groups.

Skills

Required:

Experience developing and managing audit programs, corrective action processes, and cross-functional compliance initiatives.

In-depth knowledge of Department of Health Care Services (DHCS), Department of Managed Health Care (DMHC), and Centers for Medicare and Medicaid Services (CMS) regulatory requirements governing delegated functions.

Demonstrated expertise in oversight of delegated entities.

Knowledge of Word and Excel.

Excellent interpersonal, verbal, and written communication skills required.

Must be able to present findings to various levels of management, across all organizations.

Ensuring organizational compliance with regulatory requirements and effectively communicating with L.A. Care staff, external contacts, and regulatory agencies.

Build relationships with regulatory agencies to communicate compliance activities and deliverables.

Demonstrated ability to think long-term and develop strategies that align with the overall goals of the organization.

Demonstrated ability to make sound and timely decisions.

Demonstrated ability to adapt to changing situations and adjust strategies accordingly.

Demonstrated ability to adapt to a fast-paced and evolving environment and to lead others through change.

Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.

Excellent written and verbal communication, negotiation, and interpersonal skills.

Excellent ability and knowledge in analyzing data, identifying problems, and making informed decisions, often in complex or ambiguous situations.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Additional Information

Financial Impact: Salary expense, office equipment.