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Enterprise Shared Services Program Manager II

Job Category:  Information Technology
Department:  Enterprise Shared Services
Location: 

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  5657

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary


The Enterprise Shared Services Program Manager II is responsible for leading and managing a portfolio of strategic and transformational enterprise wide programs and projects that are generally complex and large in scope. In this capacity, the Program Manager will work collaboratively with leadership, management and other stakeholders including Business Owner(s), Investment Review Board, intake and program/project teams and participate in program governance and administration meetings as appropriate. This position will synchronize the work of cross-functional project teams and provide direct or indirect oversight of Senior Project Managers and Project Managers across the organization. A key function of this position is to serve as the primary point of contact between executive leadership and the program team, engage all stakeholders and communicate the program’s progress. This position is accountable for working with and facilitating processes to accomplish complex program objectives, managing change and resolving issues that span project teams and departments by planning, organizing, directing and supervising program activities in a cost effective and productive manner to achieve strategic value and the organizational vision. 

 

This position closely collaborates with business owners, vendors and other organizational staff to understand the business need for each project and makes decisions based on what is best for the organization. This position supports business owners in preparing the project executive summary of needs, solutions, costs, benefits, and implementation schedules. In addition, this position ensures executive summaries are submitted to the Investment Review Board/Leadership Team for review and approval in a timely manner. Upon Leadership approval, this position will manage the creation of definitive project execution plans (Plan of Record). In addition, this position will have the ability to turn around any-size troubled project when necessary.

 

Integral to the success of this position is positive interaction with business owners and unit staff, management, third party contractors/vendors, cross-functional project team members and other department resources to ensure effective management and momentum of E360 projects, as well as organizational strategic initiatives. This position identifies PM-related training needs and conducts trainings. This individual will be a role model for integrity and will establish and maintain effective professional work relationships, working collaboratively with all levels of management and business owners to help guide the discipline of planning, organizing, securing, managing, leading, and controlling resources to achieve specific goals.

Duties


Creates, develops, and maintains the program plan and supports development of program related project plans.

 

Manages quadruple constraints of scope, schedule, cost and quality and ensures that integrated master plans including: business, technical, reporting, training, testing, and implementation plans and schedules are followed.

 

Meets with Business Owner(s) and Project Managers/teams on a regular basis, weekly or more often, as needed.

 

Partners with Business Owner(s) to develop communications plan, test plan, training plan, risk management/mitigation plan, and plan of record.

Education Required
Bachelor's Degree
In lieu of degree, equivalent education and/or experience may be considered.
Education Preferred
Master's Degree
Experience

Required:
At least 6-8 years of relevant Project Management, Program Management, Health Care Administration, Research or Clinical field work experience in an organizational setting.

 

Experience facilitating complex decision making among multiple executive stakeholders with different interests and priorities.

 

Experienced in vendor/contract management and negotiations.

Skills

Required:
Demonstrated success managing multiple, large scale, diverse and complex projects simultaneously.

 

Ability to work well independently or leading a project team/efforts with limited supervision; strong team collaboration.

 

Ability to manage priorities across multiple teams/projects, platforms.

 

Ability to coach and mentor colleagues. Strong facilitation and mentoring skill.

 

Ability to understand business or clinical strategies and plans, and their relationship to organizational strategies.

 

Excellent written and oral communication skills, speaks clearly and persuasively in positive or negative situations; strong interpersonal and leadership skills.

 

Excellent time management and organizational skills; is dependable, enthusiastic, self-starting, and self-motivated.

 

Strong interpersonal and leadership skills with ability to interact with cross functional project teams; reacts professionally under pressure.

 

Ability to work independently in a fast-paced and changing environment.

 

Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, Outlook, Visio, Publisher); HTML.

Licenses/Certifications Required
Project Management Certificate
Licenses/Certifications Preferred
Project Management Professional (PMP)
Required Training
Additional Information

 

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)