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Senior Business Analyst (Business Analyst III)

Job Category:  Administrative, HR, Business Professionals
Department:  Operational Assurance
Location: 

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  6764

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Enterprise and Network Oversight Business Analyst III (BA III) is an integral part of supporting  the department in maintaining a centralized, integrated, proactive Enterprise Performance Optimization Program (Enterprise POP) and a Network Performance Optimization Program (Network POP) to ensure Plan and Network performance excellence. The BAIII individually and collaboratively researches federal, state, contractual, accreditation, and Plan-imposed requirements applicable to the Enterprise and L.A. Care's Plan Partners and Provider Network for all lines of business (Medi-Cal, Personal Assistance Services Council (PASC-SEIU), L.A. Care Covered (LACC) and LACC Direct (LACC/D), and the Cal MediConnect Program (CMC) and Dual-Eligible Special Needs Plan (D-SNP)).

 

The BAIII is responsible for maintaining subject matter expertise of all performance standards corresponding to an assigned scope of responsibility. For any given project or issue, the BAIII  identifies and actively engages a complete group of stakeholders to assure that related fiscal and operational impacts, and risk and liability-producing factors attendant to the implementation of requirements or policy are properly considered and adjudicated by the right parties.

 

In collaboration with key stakeholders, the BAIII performs proactive gap and risk analyses; track, trend, analyze, and report results to enable leadership to make evidence-based decisions to remediate extant deficiencies and engage in process improvement to achieve optimal internal and external performance. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.

Duties

Elicits, documents, analyses, communicates, tests, verifies, and systematically tracks federal, state, contractual, accreditation, and Plan-imposed requirements for the Enterprise, the Provider Network, and L.A. Care's Plan Partners.

 

Performs criteria-based internal and external monitoring, proactive gap analyses and risk assessments; reports results and collaborates to take corrective action and perform ongoing performance improvement planning.

 

Ensures that L.A. Care, its Plan Partners, Network, and vendors demonstrate adherence to applicable requirements in timely updated policies and procedures, workflow(s), and other artifacts.

 

Oversees all phases of Enterprise, Network, and Plan Partner performance related to an assigned scope, including: helping to research and distill requirements into actionable form and set performance standards, developing and monitoring metrics to track ongoing fidelity to these requirements, and taking corrective action to remediate issues of non-compliance. This including establishing Key Performance Indicators (KPIs or Metrics) to systematically assess, track, and trend internal L.A. Care performance and external Network and Plan Partner performance.

 

Partners with the functional business leaders, Compliance, Legal, and Quality Improvement to coordinate responses to regulatory inquiries and actions, and to the NCQA, and assists in preparing for and responding to internal and government audits; examines audit findings and collaborates to respond to cited deficiencies; and monitors implementation of corrective action plans.

 

Proactively informs the organization, senior Leadership, and relevant committees, including the Internal Compliance Committee (ICC) of possible risks and issues with sub-optimal internal and external criteria-based performance, and develops remediation and corrective action plans, as appropriate.

 

As a Subject Matter Expert, develop and conduct training on unit processes, for lower-tiered positions.

 

Performs other duties as assigned.

Education Required

Bachelor's Degree
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree
Juris Doctor Degree or Doctor of Law Degree (J.D.)

Experience

Required:
At least 5 years of experience in contract and/or regulatory and/or accreditation requirements analysis in managed care or other related industry; or, experience in Healthcare Compliance, or other Compliance-related field.

Skills

Required:
Regulatory research, business writing, Excel, PowerPoint, Word, Outlook.

 

Demonstration of both qualitative and quantitative analytical skills.

 

Proven ability to work with a diverse group of people, including external entities, physicians, support staff, coworkers and management.

 

Demonstrated ability to research issues and bring about resolution either directly or with the assistance of others.

 

Demonstrated critical thinking and problem solving skills.

 

Strong organizational and communication skills to build and foster effective relationships.

 

Strong written and verbal communication skills with the ability quickly gather, summarize, and meaningfully communicate dense, complex content clearly to all levels of the L.A. Care organization, including Executive Leadership, stakeholders, facilitators, partners, and external regulating bodies.

 

Strong elicitation and process documentation skills.

 

Ability to responds resourcefully to change and ambiguity, generates and champions ideas and initiatives, and thoughtfully identifies the connections within the organization to effectively integrate efforts across units and functions.

 

Preferred:
Strong knowledge of Governance, Risk and Compliance (GRC) Systems, Tableau, Visio

Licenses/Certifications Required

Licenses/Certifications Preferred

Certified HealthCare Compliance (CHC)
Certified in Healthcare Compliance Fellow (CHC-F)
Certified Compliance & Ethics Professional (CCEP)

Required Training

Additional Information

 

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

 

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

 

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

 


Nearest Major Market: Los Angeles

Job Segment: Business Analyst, Medical, Finance, Healthcare

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