Family Resource Center Administrator

Job Category:  Customer Service
Department:  Family Resource Center-Boyle Heights
Location: 

Los Angeles, CA, US, 90033

Position Type:  Full Time
Requisition ID:  4747

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

Based at the L.A. Care Family Resource Center (FRC) assigned location site, the Family Resource Center Administrator is responsible for providing hands-on leadership and managing the full general operations of the center. Operations include programming, personnel, facilities, security and member services. The Administrator will be responsible for establishing measurable goals and outcomes for the center in collaboration with the Center Manager and to explore exciting and innovative opportunities and partnerships with community based organizations (CBO's) within the geography surrounding the center. Responsible for the collection and synthesis of quantitative and qualitative information and evaluative tracking data on center activities. Assist in the planning, outreach and creation of partnerships related to center events and offerings to increase awareness in the surrounding community. Serves as the liaison/ ambassador to internal and external clients/community partnerships.

The Administrator is responsible for all aspects of staff supervision to include creating a motivating and energized work environment through strong leadership, communication and organizational skills. Effectively manages resources to ensure appropriate and efficient utilization and maintains direct responsibility for the Center's activities calendar. Directly responsible for the central coordination of all activities ensuring information flow to and from the center and home office. Collaborates with Finance to ensure the fiscal integrity of projects and activities. Contributes to the development of the center's operational and capital budgets and monitors for compliance and participates in the negotiation of and monitoring of contracts and subcontracts related to the center and center activities. The Administrator will report directly to the Family Resource Centers Manager in L.A. Care's home office on all Center-related projects and activities.

Duties

Operations and Faciities Management: Provides guidance and direction to the deveopment, implementation, and evaluation of FRC operations. Manages the development and updating of vendor contracts, budgets, requests for payment, logistical coordination, facility work orders, and security incidents. Responsible for developing center-related marketing materials, FRC brand identity, special events and services related to programming focused on member retention and enrollment. Responds to escalated requests from members in order to resolve conflicts, provide services and deescalate situations with irate members. Development and implementation of operational protocols and desktop procedures to ensure the consistent services and performance of employee tasks and center operations.

Peope and Performance Management: Directy supervises family resource center staff. Assigns work, formulates performance standards, conducts evaluations and initiates personnel actions.

Community and Provider Reations: Serve as L.A. Care fist point to contact and iaison to Mayor and City Council of respective cities, school districts, community and health centers regional centers, SPA collaborative to aid and facilitate decision making on local health initiatives. Responsible for creating and maintaining relationships with medical groups, providers in order to resolve problems to keep providers satisfied with LA Care services and increase referrals to FRCs. Coordinate FRC special events as needed to enhance and maintain corporate strategy and brand identity.

Performance Monitoring and Reporting: Supervises the colection and synthesis of quantitative and qualitative information and evaluative tracking data on Center activities. Participates in outcome reporting and analysis.

Perform other duties as assigned.

Education Required
High School Diploma/or High School Equivalency Certificate
Education Preferred
Experience

Required:

With High School Diploma: At east 6-8 years of experience with planning community health-focused events and in managing simple to complex projects, preferably in the managed care field with at least 2 years of progressive supervisory/ management experience and demonstrated ability to effectively and efficiently allocate resources.

Experience working with ethnically diverse populations in a community setting.

Heath education experience and/or able to identify and manage external health education resources.

Preferred:

With Associate's Degree: At east 5 years of experience with planning community health-focused events and in managing simple to complex projects, preferably in the managed care field with at least 2 years of progressive supervisory/ management experience and demonstrated ability to effectively and efficiently allocate resources.

With Bachelor's Degree: At east 3-5 years of experience with planning community health-focused events and in managing simple to complex projects, preferably in the managed care field with at least 2 years of progressive supervisory/ management experience and demonstrated ability to effectively and efficiently allocate resources.

With Master's Degree: At east 2 years of experience with planning community health-focused events and in managing simple to complex projects, preferably in the managed care field with at least 2 years of progressive supervisory/ management experience and demonstrated ability to effectively and efficiently allocate resources.

Prior work experience managing nonprofit/ socia services, specifically in the area of government funded programs, preferred.

Experience with buiding a service or start up health program would be a plus.

Skills

Required:

Solid knowledge of health care and various managed care product lines (Medi-Cal, Healthy Families, HMO), as well as basic public health and community health principles.

Familiarity with health data analysis and collection.

High degree of initiative, a self starter and the ability to work with minimum supervision.

Strong interpersonal skills and a demonstrated ability to work collaboratively as a member of a diverse team.

Flexibility regarding hours to meet the business needs of the center, which may require weekends and evenings.

Preferred:

Intermediate skills in the use of Microsoft Word, Excel, PowerPoint, and database programs preferred.

Additional Information

 

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


Nearest Major Market: Los Angeles

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