Help Desk Technician (Contract with Benefits)

Job Category:  Information Technology
Department:  IT Operations & Infrastructure (420)
Location: 

Los Angeles HQ, California, US

Position Type:  Full Time
Requisition ID:  1461

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

CONTRACT WITH POSSIBILITY OF FULL TIME EMPLOYMENT

DUTIES:
The Help Desk Technician provides workstation phone, off site and onsite support for users, vendors and/or clients, resolving computer issues and help desk-related requests. The Technician plans, analyzes, configures, and installs new personal computer systems, determining user specifications for hardware and software upgrades; maintains and repairs existing computers; and deals with most issues that are simple or routine, escalating more complex or involved issues to Level II staff. The Technician composes documentation and communication regarding help desk/telephone support operations, and focuses on customer relations, achieving user comfort level on computer applications and equipment. The Help Desk Technician may be required to travel on an as needed basis in order to fulfill user support responsibilities.

QUALIFICATIONS AND REQUIREMENTS

EDUCATION:
Required: 
High School Diploma

Preferred: 
Associate's or Bachelor's Degree.

LICENSES/CERTIFICATIONS
Preferred
CompTIA A+ certified. HDI certified.

EXPERIENCE: 
Required
With High School Diploma: 3 years of experience in configuring & administering networked computer systems in a Windows environment.
Strong experience with TCP/IP, Microsoft Outlook Email, Laptops and PDAs such as blackberry.
Experience in providing support to telecommute & mobile laptop users required.
Working knowledge of the Microsoft Office Suite, Windows XP/7 and Active Directory.

Preferred:
With Associate's Degree: At least 2 years of experience in configuring & administering networked computer systems in a Windows environment.
With Bachelor's Degree: Minimum of 1 year experience in configuring & administering networked computer systems in a Windows environment.

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


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