Health Homes Nurse Liaison RN II

Job Category:  Clinical
Department:  Health Homes, Medical

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  5965


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Health Homes Nurse Liaison RN II is responsible for the management and oversight activities associated with L.A. Care's Community-Based Care Managemetn Entity (CB-CME) network. The position reports to the Director, Health Homes Program and receives clinical supervision as needed from the Medical Director, Care Management. The position is responsible for providing oversight, feedback, and technical assistance to CB-CMEs to support effective delivery of Health Homes services. The position is responsible for conducting regular meetings with CB-CMEs, reviewing Health Risk Assessments & Health Action Plans, providing guidance on clinical best practices, and assisting with escalation for cases that require additional assistance from L.A. Care. The position works directly with SNI and Care Management staff to inform CB-CME capacity-building and training activities related to Health Homes Program operations.


Conduct regular monitoring and coaching with CB-CMEs to review aggregate progress and individual HHP member cases. May use telephonic, onsite, or written methods and both group and individual CB-CME activities to monitor performance related to CB-CME clinical and service requirements. Provide guidance on best practices to CB-CMEs.


Conduct regular, random sample review of Health Risk Assessments (HRAs) and Health Action Plans (HAPs) created by CB-CMEs. Identify any gaps in HHP services and provide coaching and feedback to CB-CME to improve.  Identify any issues that require escalation or more frequent monitoring of the CB-CME.


Provide training, education and consultation as necessary to CB-CMEs. Collaborate with other HHP staff on identifying topics and developing materials for CB-CME training and capacity-building. 


Assist CB-CMEs with escalation of HHP member cases that require additional assistance from L.A. Care. Coordinate with internal L.A. Care departments such as Care Management (CM), Utilization Management (UM), Managed Long Term Services and Support (MLTSS), Social Services, Health Education, as well as external providers such as Partificipating Physician Groups (PPGs) and Primary Care Physicians (PCPs). 


Actively identifies and implements efforts to improve the quality, effectiveness and efficiency of Health Homes Program.  Assist co-workers with special projects or work volume as required. Communicates any barriers to supervisors in an efficient and effective manner. 


Perform other duties as assigned.

Education Required
Associate's Degree in Nursing
Education Preferred
Bachelor's Degree in Nursing

Minimum 5-7 years of previous care management experience to include auditing/oversight/performance management experience.


Working knowledge of Medi-Cal or other state sponsored programs.


Excellent verbal and written communicating skills; excellent interpersonal skills.


Proficiency in Microsoft Office MS Office applications.


Ability to solve complex problems/issues and identify creative solutions.


Maintain confidentiality in compliance with all Health Insurance Portability and Accountability Act (HIPAA) requirements.


Ability to solve complex issues and identify creative solutions with external agencies.


Excellent project management skills.

Licenses/Certifications Required
Registered Nurse (RN) - Active, current and unrestricted California License
Licenses/Certifications Preferred
Certified Professional in Utilization Review (CPUR)
Certified Case Manager (CCM)
Required Training
Additional Information

Certification in Certified Professional in Utilization Review (CPUR), Certified Case Manager (CCM), Utilization Management or Compliance


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)