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Housing and Homelessness Incentive Program System Liaison II (ALD)

Job Category:  Administrative, HR, Business Professionals
Department:  Safety Net Initiatives

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  9201

Salary Range:  $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Housing and Homelessness Incentive Program System Liaison II will work with the  Housing and Homelessness Incentive Program (HHIP) which is a voluntary Medi-Cal Managed Care Plan (MCP) Incentive Program that aims to improve health outcomes and access to whole person care services by addressing housing insecurity and instability as social determinants of health for the Medi-Cal population. This position meets the HHIP Measure 1.2 requirement by improving connections between L.A. Care and the Coordinated Entry System (CES). This position will be responsible for collaborating, supporting and pursuing connections between MCPs and CES lead agencies. This position would serve as a “bridge” between MCPs and CES systems / providers. In a close collaboration with the Los Angeles Homeless Services Authority (LAHSA) health care liaison and other local Continuums of Care (CoCs), the CES liaisons would be a resource to help CES staff/providers get members connected to the right resources at the MCP. This position will also be a resource to MCP staff to help them connect members with the right resources within the CES system. Ultimately, the CES Liaison will help L.A. Care and its CoC partners work together to achieve the triple aim of better health quality outcomes, better patient experience of care, and lower cost of care.


Assess homeless member’s needs and connect homeless members to receive services through the CES Hubs. Connect members to the appropriate CES Hub. Help the member navigate through this resource by providing information for access centers. 15%

Assess homeless member’s needs and identify interventions that best suit the member’s needs by helping connect them to the appropriate resources and programs. Provide Follow up with member to make sure connection was made. Collaborate with referring entity to offer a warm handoff process and ensure member engagement. 15%

Provide technical support, strategies and resources to address complex cases for un-housed and previously homeless members receiving services through CES system, interim housing setting and homeless outreach programs.  Will assess complexity of cases and escalate cases within L.A. Care to receive the appropriate level of intervention. 10%

Provide training and support to external partners about L.A. Care resources and available programs. Collaborate with LA Care Community Supports business units and provide appropriate guidance to match member with best resource. Monitor complex cases to ensure member receives services through the appropriately matched Community Supports Program. 10%

Build relationships and partnerships with CES staff at the COCs and with CES lead agency providers. Educate CES staff and CES lead agency providers on what the health plan offers (benefits, transportation, CS, ECM). Assist CES staff with support to navigate through L.A. Care internal programs and benefits. 10%

Fulfill role as liaison between LA Care and CES. Report back viable information to continue to enhance collaboration that will enhance workflow and processes. Share information back to the rest of the Health plan about challenges facing homeless members and homeless providers. Identify new problems that need solutions 10%

Duties Continued

Educate internal MCP staff re: CES processes and how to work effectively with members experiencing homelessness & non-contracted homeless services / housing providers. 5%

Relationship building: maintain positive working relationships with internal L.A. Care management staff, and external business partners in order to facilitate mutual collaboration in program planning efforts. 5%

Representation at internal & external initiatives: with guidance from an experienced staff member or manager: Represent the Team in external stakeholder meetings and participate as directed by Manager. Represent department at L.A. Care committee standing meetings and management meetings. Provide input regarding progress of projects to external and internal business partners. 5%

Educational Presentations: with guidance from an experienced staff member or manager, develop and deliver educational presentations in small and large group settings on programmatic research and findings. 5%

Perform other duties as assigned. (10%)

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred


At least 0-2 years work experience in health care, homeless services, or a related field with the demonstrated experience on the following list of stated knowledge/experience.

Experience working with people experiencing homelessness and with community-based providers.

Experience helping providers and members navigate public programs.  


Knowledge of Medi-Cal Managed Care benefits and programs; knowledge of Los Angeles homeless services; familiarity with the Los Angeles Safety Net; 

Skilled at navigating within the health plan / health care system and the homeless services system.

Strong problem solving skills and follow through to ensure case closure.

Strong communication skills for both member and provider conversations.

Ability to juggle multiple urgent cases and seek quick resolution.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, it's expected that all employees wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

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