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Lead Information Technology Solutions Delivery

Job Category:  Information Technology
Department:  IT Solutions Delivery

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  7080


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Information Technology (IT) Solutions Delivery Lead is responsible for the overall direction, coordination, execution, controls and completion of assigned medium to large complex Information Technology initiatives in the CRM/Portal domain, which includes managing  work stream tasks, ensuring consistency with architectural strategy, commitments and goals.


Leads the planning, Design, Execution and implementation of multiple initiatives, leads and manages the technical execution of the initiatives and deliver on goals and commitments in collaboration with the cross-functional stakeholders.


Identifies, defines project tasks and collaborate with Resource Managers on staffing requirements for the initiatives.


Leads the estimation of initiatives. Provide feedback and partners with Projects Managers in developing full scale project plans utilizing the Systems Development Life Cycle (SDLC) methodology.


Assembles and coordinates project resources (internal and/or contracted staff) in collaboration with resource managers ensuring appropriate skills are obtained as well as engaging appropriate stakeholders to support and deliver work products which meets business goals and objectives.


Responsible for managing project budgets, resources (internal/vendor) and timeline through final work product delivery.


Participate in the development and maintenance of Enterprise Architecture (EA) As-Is and To-Be.


Develop and maintain documentation concerning EA’s technical architecture.


Audit application of technology assets to ensure appropriate and effective use of that technology, as needed and as appropriate.


Participate in and lead, as needed, enterprise wide architecture presentations, sub-groups, and projects.


Collaborate with the EA Team in establishing, documenting, maintaining and maturing an EA Program that complies with Federal EA guidance and Enterprise requirements.


Collaborate in the development of standards and operating procedures to support new technologies.


Architect applications that are scalable and stable with future demands in perspective.

Perform other duties as assigned.


Education Required

Bachelor's Degree in Computer Science or Related Field
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred


A minimum of 5-7 years of experience working in the Health Care industry.


At least 3 years of lead experience.


Experience working with different technical teams and business units to implement solutions that caters to the requirements.


Strong experience with Lightning Web components, Apex and Visual force programming. Have hands on experience in writing web services for integration.
Experience with SOA (Service Oriented Architecture), REST APIs.


Strong experience with Sales, Service, Marketing  and Community cloud objects.


Experience in Sales, Service and Community clouds and its capabilities.


A minimum of 5-7 years of experience working in IT as a developer and capability to solution large enterprise applications.


Ability to establish good working relationships with key stake holders and co-workers.


Ability to gather and assimilate information.


Ability to work under pressure and meet deadlines.


Ability to develop and lead presentations, as necessary.


Ability to support technical teams for the development and delivery of project tasks, as necessary.


Excellent written and verbal communications skills.


Ability to adapt quickly in learning new tools and technologies.


Strong Microsoft Office applications such as Word, Power Point, Excel, and Visio skills.


Good Understanding of JSON, JAVA development, SOAP UI, WSDL File.


Ability to design and execute enterprise level Salesforce CRM applications.


Excellent understanding of Salesforce architecture, capacity and tools.


Excellent  communication skills to influence Enterprise architects and higher management.


Strong Analytical skills to provide multiple solutions to business need.

Licenses/Certifications Required

Salesforce System Architect and Application Architect Certifications

Licenses/Certifications Preferred

The Open Group Architecture Frame Work (TOGAF)
Salesforce Certified Administrator
Salesforce Certified Community Cloud Consultant
Salesforce Certified Data Architect and Management Designer
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Certified ScrumMaster (CSM)
Project Management Professional (PMP)

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.


Nearest Major Market: Los Angeles

Job Segment: Medical, Healthcare

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