Lead Internal Communications

Job Summary

The Lead of Internal Communications is responsible for leading the development and executing internal communications strategies and campaigns that support L.A. Care’s organizational priorities, culture, and employee engagement goals. This position plays a key part in shaping the employee experience by producing clear, compelling, and culturally competent messaging across multiple internal channels.

The Lead collaborates closely with cross-functional stakeholders to communicate the strategic vision of the organization, promote transparency, and foster a connected workplace. This position contributes to enterprise-wide initiatives that reinforce L.A. Care’s strategic vision, mission, and values. Leads and works closely with assigned team on a daily basis.  This position will mentor, coach, and may provide feedback to management on performance of staff.  Ensure team effectiveness and project completion.

Duties

Responsible for the production and distribution of L.A. Care’s daily employee e-newsletter, including content planning, writing, editing, formatting, and scheduling. Support and maintain intranet content, ensuring timely updates, accuracy, and alignment with organizational messaging. Monitor performance metrics for internal channels and recommend improvements based on analytics and employee feedback.

Write, edit, and format messaging for internal audiences, including news items, talking points, scripts, posters, presentations, FAQs, and other collateral. Ensure messaging is culturally competent, accessible, and aligned with brand guidelines and regulatory requirements. Maintain editorial calendars and contribute to campaign planning and rollout.

Lead assigned internal communications projects and campaigns. Serve as liaison to Human Resources for organizational messaging needs. Build relationships with internal departments and senior leaders to support communications efforts across the enterprise. Provide consultation and support to workgroups and departments to produce high-quality internal messaging. Assist with internal promotion of community events, health initiatives, and employee volunteer opportunities.

Lead on Internal Communications Podio Environment. Monitor performance metrics across internal communication channels and translate insights into actionable improvements. Report on campaign impact, audience engagement, and stakeholder feedback. Stay ahead of internal communications trends and emerging platforms.

Lead the work of assigned staff; regularly assigns and checks the work of others, providing guidance, training, and feedback on performance to department management.  Assist management in the oversight of the daily office workflow, recommend enhancements to process and procedures.

Guide the assigned staff in ensuring that the team's work is completed effectively. May assist in the assigning tasks and communicating project goals.

Responsible for the day-to-day execution and implementation of projects and tasks. Facilitate team dynamics, motivate assigned staff, and foster an environment conducive to effective collaboration and productivity.

Provide direct guidance, instruction and support specific projects or tasks.

Participate in team problem-solving, decision-making, and conflict resolution.

Manage complex projects, engaging and updating key stakeholders, developing timelines, lead others to complete deliverables on time and ensure implementation upon approval.

Perform other duties as assigned.

Duties Continued

Education Required

Education Preferred

Experience

Required:

At least 4 years of professional experience in internal communications, employee engagement, or corporate communications.

Proven successful experience developing and executing internal messaging strategies that support business goals, public health, organizational culture, and employee experience—preferably in healthcare, nonprofit, or government settings.

Strong background experience writing, editing, and formatting content for internal audiences across multiple formats.

Experience managing daily communications channels such as employee newsletters and intranet platforms.

Experience collaborating with Human Resources, executive leadership, and cross-functional teams to support enterprise-wide initiatives.

Experience ensuring communications projects meet stated objectives and deadlines.

Preferred:

Experience using content management platforms.

Experience with analytics tools.

Skills

Required:

Conflict resolution and motivational skills. Skilled in fostering teamwork and collaboration. Ability to work closely with a team in a collaborative and interactive environment. Ability to adjust to changing circumstances within the team.

Good verbal and written communication skills. Demonstrate strong writing, editing, and digital storytelling skills with the ability to craft compelling, audience-focused content across platforms.

Ability to successfully building relationships with both internally and externally key stakeholders to achieve communications goals. Ability to align internal messaging with external organizational goals, culture, and employee engagement strategies.

Skilled in managing intake systems, setting expectations, and tracking deliverables. Proven ability to develop new and lead existing internal communications campaigns, programs, and vehicles. Proven ability to maintain a production/content calendar for multiple internal communications vehicles. Proven ability to manage a daily e-newsletter using email newsletter platforms. Ability to engage employees through newsletters, intranet content, and organizational messaging that supports culture and business goals.
                                                                                                             

Proven ability to thrive in a dynamic environment, adapt to shifting priorities, and lead with resilience and clarity. Proven ability to manage high-volume workloads and multiple concurrent projects in a fast-paced environment.

Knowledge of internal communications best practices. Strong knowledge and understanding of healthcare communications, employee engagement, and internal messaging with the ability to connect with diverse audiences and support L.A. Care’s commitment to improving health outcomes across Los Angeles County.

Preferred:

Knowledge of HTML.

Knowledge and understanding of digital best practices in healthcare settings.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Additional Information