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Lead Quality Configuration Technical Analyst

Job Category:  Administrative, HR, Business Professionals
Department:  Enterprise Configuration

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  9302

Salary Range:  $105,267.00 (Min.) - $139,478.00 (Mid.) - $173,689.00 (Max.)


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

This Lead Quality Configuration Technical Analyst is responsible for managing the quality assurance of complex core and surrounds system configurations, health plan implementations, and conversions.  Primary responsibilities include the accurate interpretation of specific regulatory and/or business requirements and industry best practices, and facilitation of high quality testing of configuration of the core and surround systems.  


The Lead will drive testing activities (including planning/coordination of resources, environments, etc. and the related reports), identify opportunities for improvement, suggest ways to bridge the gap between inter-dependent departments, and support support systems integration and business process activities that utilize configuration as part of the end-to-end solution to meet business requirements. 


The Lead will work with and mentor people of various professional, vocational, and educational backgrounds.


Provide oversight for the development of test documentation and test strategies as needed for projects. Oversee the test planning activities such as writing master test plan, test reports, status reports, and project related reports. Prepare reports related to testing activities. 


Oversee the development of test cases and execution of test cases / automated test scripts. Execute ad hoc testing as necessary. Coordinate testing activities such as identify test scope, test data, test resources and test environments. Ensure the completeness of requirements for the design and implementation of system business solutions. Must be familiar with Systems Applications and Products (SAP).


Attend and collaborate in cross-functional meetings to develop, document and recommend system solutions. Participates in solution design by preparing and evaluating alternative solutions.


Mentor and train team members, providing guidance and solutions to system users and technical resources. Provides technical advice on business impact and opportunities. Creates and develops training documentation and presentations. 


Perform other duties as assigned.

Duties Continued

Education Required

Bachelor's Degree
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred


At least 5-7 years of system testing/quality assurance experience in Claims, Health Services/Population Health and/or related health plan system(s) with 3 years of healthcare operations experience.


Extensive knowledge of Claims and Health Services/Population Health Systems.

Extensive knowledge of and experience with Medicare and Medicaid rules and regulations and related core and surround systems code and data sets, etc.


Extensive quality assurance and EDI experience in the health care industry.


Requires excellent analytical, organization and communication skills.


Requires in-depth knowledge understanding of the system development life cycle (SDLC).


Ability to understand a customer's business needs and translate needs into specific requirements. 


Ability to plan and account for configuration impacts across business processes and applications. 


Demonstrated ability to collaborate with other members of formal and informal groups in the pursuit of common missions, vision, values and mutual goals.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, it's expected that all employees wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Claims, Medicaid, Medicare, Insurance, Healthcare

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