Learning and Development Specialist II

Job Category:  Administrative, HR, Business Professionals
Department:  Center for Organizational Excellence

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  5160


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Learning and Development Specialist II is a critical thinker who is responsible for eliciting, analyzing, communicating, testing and verifying requirements for learning and development engagements (i.e. required and general training; developing learning artifacts; etc.) and learning strategy services delivered or coordinated by Learning and Development.  This position is responsible for conducting functional training across all Business Units, Departmental Policies, Procedures (operations), New Employee and Manager on boarding, and any additional work processes as needed. Additionally the Learning and Development Specialist II supports the development of innovative and engaging Instructor-Led Training (ILT) training courses and Learning and Development programs. This role will conduct needs analysis, timeline/resource estimations, and assist with knowledge transfer and train-the-trainer programs.


Designs, delivers, and/or coordinates training programs using different modalities; ILT, e-learning, Web based, etc. In partnership with other Training & Development (TD) staff and organization trainers using appropriate instructional methods, techniques, materials, and equipment. Conducts needs analysis, timeline/resource estimations, assist with knowledge transfer and train-the-trainer programs. Follows the ADDIE model or related instructional design processces on all training projects.


Develops and maintains training project plans for developed courses; reviews trainings routinely to update and revise, as needed. Evaluates and monitors training participants results and provides participants and management with data and feedback on individual performance. Communicates and coordinates with SME's and Department trainers to assess, design, and modify training. Assists with providing appropriate training to facilitators.


Applies alternative training mediums and methods (self-study, online, blended, simulations) to increase training effectiveness and to accommodate distance learning, learning style and cultural differences. Writes behavioral objectives, tests, training methodology, and course materials using instructional design theories and modalities.


Managing databases and  instructional hardware/software for documentation, testing, and maintaining all training materials including eLearning modules, scenarios, job aids and course materials. Works closely with the Learning Technologies System Analyst and provides backup as needed.


Perform other duties as assigned.

Education Required
Bachelor's Degree in Instructional Design or Related Field
In lieu of degree, equivalent education and/or experience may be considered. in Technology
Education Preferred
Master's Degree in Instructional Design or Related Field

A minimum of 3-5 years of experience in designing, developing, and delivering in-person and online training courses.


Knowledge and experience with eLearning tools and internet technology, including in-depth proficiency in MS PowerPoint, Articulate Storyline, Shareable Content Object Reference Mode (SCORM), Adobe Captivate, or other rapid eLearning and video development software/tools is required. 


Experience working in a health care setting strongly preferred.  


Experience with Success Factors strongly preferred.


Skills in measurement and evaluation of training initiatives. 


Outstanding, written, oral and presentation skills.

Licenses/Certifications Required
Licenses/Certifications Preferred
Certification in instructional design or performance consulting, or related Learning and Development discipline.
Required Training
Additional Information

Occasional travel offsite to L.A. Care Satellite sites to provide training.


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

Nearest Major Market: Los Angeles

Job Segment: Medical, Learning, Healthcare, Human Resources