Medical Director, Quality

Job Category:  Management/Executive
Department:  Quality Improvement

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  3846


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Medical Director for Quality works collaboratively with the Chief Quality and Information Executive and is a key position on the Health Services team. Under the Quality Improvement umbrella are 6 main areas: Quality Performance Management (clinical quality rates and surveys), Disease Management, Quality Improvement (clinical  and other interventions) Health Information Management, Performance and Incentives, and Accreditation & Oversight.  This position will implement strategy for the quality improvement functions within the health plan, in collaboration with the administrative and clinical leaders of the organization. The position oversees the tracking and presentation of results of improvement efforts and ongoing measures of clinical processes; oversees regulatory readiness, quality measurement, and pay for performance programs and initiatives. The position is responsible for directing current network performance improvement programs and establish new improvement activities, including methods to track peer review, credentialing and provider performance improvement plans, site surveys and potential clinical quality and critical events reviews. The individual must maintain current competency in provider quality regulations and standards.  This position reports directly to L.A. Care's Chief Quality and Information Executive and next to the Chief Medical Officer. The position may lead and act as an advisor to Credentialing and Peer Review Committees, Clinical Advisory Groups, and serve as liaison to various provider focused departments such as Credentialing and Provider Network Management in establishing and maintaining best practice operations for provider quality.


Leads quality improvement efforts for the organization and promotes and supports an organizational culture of quality improvement and performance.

Responsible for the development, implementation and oversight of quality of care policies/programs and clinical guidelines for providers.

Oversees all provider facing activities relevant to HEDIS, CMS, Covered CA performance, NCQA, and state/federal regulatory bodies, including managing provider performance measurement and reporting.

Forges strong relationships and continuing communication links with other providers, medical directors, Board members and the local community.

Responsible for directing peer review activities including chairing the Peer Review Committee and Credentialing Committee, and managing the Potential Quality Incidents Committee.

Works with senior leadership in deploying standardized evidence-based best practices in medicine and clinical content and ensure adoption of best practices.

Perform other duties as assigned.




10+ years of experience in medical and quality management, and managing staff and operations.

3-5 years clinical experience with direct patient care.

3-5 years experience with credentialing, peer review, or provider performance improvement.

Professional Licenses

Board certified, preferably in primary care. Current and unrestricted Physician license to practice in CA.


Evidence of ability to provide leadership in the medical profession, and an interest and involvement in the affairs of the health care community

Must have a passion to improve quality for vulnerable populations.

Ability to review and assess clinical cases for potential quality issues and legal cases for assessment of severity and actions necessary

Ability to work effectively and collaboratively in a diverse community and workplace through partnering, coaching, and teamwork

Other important qualities include excellent communication skills, negotiation skills, consensus building, analytic ability, planning and implementation skills, excellent interpersonal skills to develop and maintain critical internal and external relationships and motivate staff to achieve goals and objectives

Ability to communicate effectively in both oral and written form to a widely diverse audience ranging from unskilled staff to highly trained and experienced professionals.

Must have quality experience with strategic vision to continue to optimize design of quality improvement programs.

Experience with Credentialing and Peer Review, identifying and selecting appropriate actions for network member safety and provider quality.

● Informatics and Analytic experience with quality data form multiple disparate sources, including but not limited to 834, 837, 278 EDI and HIE HL7.


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)

Nearest Major Market: Los Angeles

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