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Medical Director, Quality

Job Category:  Management/Executive
Department:  Health Services

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8342


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Medical Director, Quality works collaboratively with the Chief Quality and Information Executive and is a key position on the Health Services team. Under the Quality Improvement umbrella are the following main areas: Population Health Management and Informatics, Quality Performance Management (clinical quality rates and surveys), Facility Site Review, Quality Improvement Initiatives, Provider Quality Review, Health Information Management, Performance and Incentives, and Accreditation & Oversight.  This position will implement strategy for the quality improvement functions within the health plan, in collaboration with the administrative and clinical leaders of the organization. The position oversees the tracking and presentation of results of improvement efforts and ongoing measures of clinical processes; oversees regulatory readiness, quality measurement, and pay for performance programs and initiatives. The position is responsible for directing current network performance improvement programs and establishing new improvement activities, including methods to track peer review, credentialing and provider performance improvement plans, site surveys and potential clinical quality and critical events reviews. This position is responsive to the needs of the Chief Medical Officer and the Board of Governors subcommittees for Compliance & Quality and Children's Health Collaborative Advisory Committee (CHCAC). The position will lead and act as an advisor to Credentialing and Peer Review Committee, Provider Quality Review and Clinical and Member Advisory Groups, and serve as liaison to various provider focused departments such as Credentialing and Provider Network Management in establishing and maintaining best practice operations for provider quality in efforts to ensure excellent member experience and access to care.


Leads quality improvement efforts for the organization and promotes and supports an organizational culture of quality improvement and performance.

Responsible for the development, implementation and oversight of quality of care policies/programs and clinical guidelines for providers. 

Oversees provider facing activities relevant to Healthcare Effectiveness Data and Information Set (HEDIS), Centers for Medicare and Medicaid Services (CMS) Stars, Covered CA performance, National Committee for Quality Assurance (NCQA), and state/federal regulatory bodies, including managing provider performance measurement and reporting.

Forges strong relationships and continuing communication links with other providers, medical directors, Board members and the local community, including internal and external equity efforts. 

Responsible for directing peer review activities including chairing the Credentialing and Peer Review Committee, and managing the Potential Quality Issues process.  

Chair for Performance Improvement Collaborative Committee / Physician Quality Committee

Works with senior leadership in deploying standardized evidence-based best practices in medicine and clinical content and ensure adoption of best practices.

Performs other duties as assigned.

Education Required

Doctor of Medicine (M.D.)

Education Preferred

Master's Degree


At least 10+ years of experience in medical and quality management, and managing staff and operations.

Must have quality experience with strategic vision to continue to optimize design of quality improvement programs.

Minimum of 3-5 years clinical experience with direct patient care.

At least 3-5 years experience with credentialing, peer review, or provider performance improvement.


Evidence of ability to provide leadership in the medical profession, and an interest and involvement in the affairs of the health care community

Must have a passion to improve quality for vulnerable populations. 

Ability to review and assess clinical cases for potential quality issues and legal cases for assessment of severity and actions necessary

Ability to work effectively and collaboratively in a diverse community and workplace through partnering, coaching, and teamwork

Other important qualities include excellent communication skills, negotiation skills, consensus building, analytic ability, planning and implementation skills, excellent interpersonal skills to develop and maintain critical internal and external relationships and motivate staff to achieve goals and objectives

Ability to communicate effectively in both oral and written form to a widely diverse audience ranging from unskilled staff to highly trained and experienced professionals.

Must maintain current competency in provider quality regulations and standards.

Experience with Credentialing and Peer Review, identifying and selecting appropriate actions for network member safety and provider quality.

Informatics and Analytic experience with quality data from multiple disparate sources, including but not limited to 834, 837, 278 EDI and HIE HL7. 

Licenses/Certifications Required

Board Certified, preferably in a primary or medical specialty - Active, current and unrestricted California license.

Licenses/Certifications Preferred

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Medical, Patient Care, Equity, Performance Management, Medicare, Healthcare, Finance, Human Resources

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