Network Operations Center Engineer II

Job Category: Information Technology

Department: IT Executive Administration

Location:

Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 8555

Salary Range: $105,267.00 (Min.) - $139,478.00 (Mid.) - $173,689.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Network Operations Center (NOC) Engineer II will be responsible for monitoring the system, application, and technology health of the L.A. Care organization. The NOC engineer monitors and executes the daily operational activities needed to manage IT services and the supporting Information Technology (IT) infrastructure.

The NOC Engineer II is responsible for proactive and reactive monitoring of technology systems within scope: Servers, Network infrastructure, Applications, Databases, and data centers.

Duties

Actively monitor servers, security systems, SQL databases, and various other infrastructure components and services. Operate, monitor and troubleshoot computer network systems.

Provide engineering support for issues connected with the network/infrastructure; configure and implement network/infrastructure as needed.

Receive faults, analyze them and consequently classify them according to operational and customer relevance.

Collaborate with engineers to respond to alerts accordingly, per management guidance.

Perform problem management and develop postmortem reports in coordination with other departments.

Manage IT operations and network equipment like routers, switches, firewalls, and access points
Monitoring of line systems and digital facilities.

Manage 3rd party technology providers on implementation of the solutions.

Act as back-up management to ensure completion, verification and restoration of network.
Manage the availability and capacity of the platform.

Responsible for the management of requests, problems, incidents and data environments.

Collaborate on developing new automations, alarms and dashboards.

Write and maintain technical documentation for the network environment.

Perform other duties as assigned.

Education Required

Bachelor's Degree

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree

Experience

Required:
Minimum of 6 years experience at a network operating center working with the Dynatrace suite of monitoring tools, or similar.

Minimum of 6 years of experience with Windows client operating systems, as well as Office suite.

Minimum of 3 years of experience with Active Directory or other LDAP management of users and computers.

Minimum of 3 Experienced in the monitoring of complex computing environments including prior NOC or Call-Center or Help-Desk experience.

Skills

Required:
Experience with monitoring and patch management systems.

Familiarity with firewalls, switches, and networking concepts.

Ability to interact with and effectively present information to employees, management and customer.

Knowledgeable of all aspects of incident management lifecycle (logging, categorization, resolution, monitor, escalation, closure, SOP / documentation update).

Excellent written and verbal communication skills including ability to effectively document processes.

Network troubleshooting skills in LAN, WAN, WLAN environments, VDI vCenter / vSphere, ESXi, Active Directory, Exchange, Office 365 (O365), VMware or Citrix and related support tools.

Knowledge of Server operating systems, DHCP, DNS, WINS, TCP / IP networking.

Ability to pay attention to detail and ability to maintain high quality standards required.

Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms.

Expertise in monitoring tools, ITSM tools, backup and DR tools.

Knowledge of incident models, diagnostic tools, methods.

Excellent analytical skills.

Licenses/Certifications Required

Cisco Certified Network Professional (CCNP)

Licenses/Certifications Preferred

Certified Information Systems Security Professional (CISSP)

Microsoft Certified Information Technology Professional (MCITP) in Exchange

Microsoft Certified Technology Specialist (MCTS)

Required Training

Additional Information

Must be willing to work rotating shifts with overtime required.

L.A. Care offers a wide range of benefits including

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.