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Practice Transformation Project Manager II

Job Category:  Administrative, HR, Business Professionals
Department:  Quality Improvement

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8638


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Practice Transformation Project Manager II in support of specified projects and/or initiatives, plays a key delivery role in helping physicians transform their practice and improve clinical outcomes and patient care. This position will work independently in carrying out the goals of the program/initiative(s), and collaboratively with practices, program principals and the Practice Transformation team. This position uses their knowledge to assist practices to achieve the program/initiatives’ goals and improve clinical outcomes in a fluid program environment.


Work together with the practice(s) to develop and implement the practice work plan in support of the program/projects and/or initiative’s goals designed to achieve improvements in health care delivery and health outcomes for patients.  Provide feedback to help update relevant areas of the work plan using Practice Transformation program management tools and manage issue resolution effectively.


Provide technical assistance to practices which will be tailored to meet practice needs and may include supporting provider outreach and education, practice readiness, practice facilitation, health information technology (“HIT”) optimization, practice workflow redesign, change management and strategic planning.  Technical assistance may be provided on-site and remotely using a set of work plans and interventions to support the program/project and/or initiatives as defined by L.A. Care and the practices to improve quality measures and transform their delivery of care.


Track the project goals, clinical quality measures and other program data and objectives in the practices’ electronic health records (“EHR”) system, and report data results monthly to the Practice Transformation team, as required. Participate in coach workgroups and other learning sessions to share learnings and gain knowledge to better provide facilitation/teaching and technical assistance.


Conduct regular practice assessments using L.A. Care program tool(s)/approaches.


Work with L.A. Care, program/initiatives leads, and practices to implemented project strategy, help with intervention design, and ensure deliverables are completed on time, within budget, and with high quality.


Perform other duties as assigned.

Education Required

Bachelor's Degree in Health Administration or Healthcare Related Field
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree


At least 3-5 years of experience in the health care industry with implementing  Plan-Do-Study-Act (“PDSA”) or similar quality improvement methodologies in a primary care, behavioral health or human services setting. 


Experience with Electronic Health Record software implementations and meaningful use experience and/or experience in quality improvement programs and work flow processes in clinical settings.  


Experience in working at medical practices with providers and staff/care teams.


Knowledge of workflow process in clinics/practices and quality improvement reporting.


Possess strong interpersonal skills in the healthcare arena.


Must have implemented a Plan-Do-Study-Act (“PDSA”) or similar quality improvement methodologies using a data driven methodology.


Strong project management, communication, relationship management skills and health I.T.


Excellent communication skills.


Able to work independently and regularly demonstrate initiative.


Able to work effectively in a health care team environment and manage issue resolution effectively.


Ability to work and resolve interpersonal conflict.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: EMR, Relationship Manager, Behavioral Health, Patient Care, Healthcare, Customer Service

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