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Process Improvement Engineer III

Job Category:  Information Technology
Department:  IT Enterprise Architecture

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8111


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Process Improvement Engineer III primary responsibilities center on leading continuous improvement initiatives, with a focus on Lean and other robust problem solving techniques, which lead to significant improvements in the organization's operational performance, customer service levels, compliance with regulations, and overall financial health.   As a subject matter expert in the application of Process Improvement methodologies in the field of Managed Care, the Process Improvement Engineer III is a resource to other Process Improvement Engineer levels that independently facilitates complex performance improvement activities, which includes leading small and  large cross-functional process improvement teams in developing and refining systems and processes to meet key business objectives within prescribed timeframes.

This position collaborates with executive and senior leadership to identify strategic opportunities for operational improvements and utilizes critical thinking techniques to solve complex problems.

Additionally, this position works closely with various internal departments, including I.T. and the Project Management Office, to confirm and verify needs assessments and to develop solutions for implementation.


Collaborate with senior managers and executive leadership to identify strategic opportunities for operational improvement and efficiency.


Utilize critical thinking, creative and innovative solutioning, and retain an objective viewpoint to successfully resolve complex problems. 


Identify, plan and implement process improvement projects to increase internal/external customer satisfaction and maximize organizational efficiencies by reducing costs, minimizing waste, improving quality and increasing productivity. Creates future state process flows, defines and documents into actionable Business Requirements in conjunction with business users and I.T. Leads large scale projects and project teams; able to work independently on complex business issues.


Conducts business analysis of the as-is process flows and information received from Planning Management to determine opportunities for improvement. Performs process and data analysis to identify waste and root causes of the problems. Submits approved needs assessments and business requirements to Project Management Office (PMO) for implementation.


Engages business, relevant stakeholders and Information Technology (I.T.) to review and approve developed solutions.


Provides subject matter expertise on process improvement methodologies, mentors and guides process improvement staff.


Quantifies the results of improved processes, work flows and opportunities for improvement. Summarizes insights and information concisely and clearly (in writing and verbally) translates findings into a compelling story and recommendation to drive to decisions.


Leverages subject matter expertise and Managed Care experience to mentor and guide internal BPI team members, L.A. Care staff, and external entities as necessary.


Foster a culture of continuous improvement that values learning and commitment to quality. Serve as a guide, advisor, facilitator on how to use process improvement (i.e. Six Sigma and Lean Management) tools and analytical techniques.


Performs other duties as assigned.

Education Required

Bachelor's Degree in Engineering or Related Field
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree in Engineering or Related Field


A minimum of 5-7 years of experience as a Six Sigma Green Belt successfully leading multiple cross functional process improvement projects, with a minimum of 2 years of  fieldwork experience with direct application within a Managed Health Care plan.


Proven experience in process improvement, leading projects with a record of successful implementation.


Experience developing requirements, performing data analysis, constructing process flow diagrams, cost benefit analysis and solution development.


Detail oriented with excellent analytical, planning, and organizational skills.


Strong facilitation and mentoring skills, proven capability to lead change in a team environment.


Excellent time management skills; self-starting and self-motivated.


Excellent written and verbal communication skills, speaks clearly and persuasively in positive or negative situations.


Thorough understanding of problem solving methodologies used in determining root cause and formulating corrective action.


Expert in the implementation of organizational-wide plan and strategy, process management.


Strong interpersonal and leadership skills with ability to interact with various IT and business client departments/project teams.


Ability to work in a fast-paced and changing environment; reacts professionally under pressure.


Ability to manage priorities across multiple teams/projects, platforms.


Ability to work well independently while leading a project team/efforts with limited supervision; strong team collaboration.

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio, Outlook).

Licenses/Certifications Required

Certified Six Sigma Green Belt (CSSGB)

Licenses/Certifications Preferred

Certfied Six Sigma Black Belt (CSSBB)

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

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