Quality Improvement Training Specialist II

Job Summary

The Quality Improvement Training Specialist II assesses, develops, implements, and evaluates education and training programs to improve Consumer Assessment of Healthcare Providers and Systems (CAHPS), Medicare Stars, Medi-Cal Managed Care Accountability Set (MCAS), Quality Rating System (QRSR), and other quality programs.

The Quality Improvement Training Specialist II ensures that L.A. Care providers and staff are equipped with the information and training to understand major state and federal quality program requirements and how to deliver better service and care experience to members. 

Duties

Perform assessments and evaluations to determine training needs and appropriate training methods for each topic and target audience.

Design and develop appropriate course content by applying knowledge of adult learning theory and work collaboratively with others as needed. 

Deliver effective and scalable virtual, classroom, and online training programs to provider groups, provider offices, and L.A. Care staff as well as train the trainer sessions.

Evaluate training effectiveness and use data to regularly improve on training approach.

Maintain appropriate documentation and records of training conducted.

Adhere to all quality, compliance, and regulatory standards to improve outcomes.

Maintain updated professional and technical knowledge through continuing education.

Perform additional duties as assigned.

Duties Continued

Education Required

Education Preferred

Experience

Required:

At least 3 years of experience in designing, developing, and delivering in person and online courses in a healthcare setting, preferably managed care setting.

Quality improvement experience with healthcare payers and/or providers.

Patient experience and CAHPs, HEDIS measure improvement experience.

Skills

Required:

Knowledge of CAHPs, HEDIS, and other quality measures.

Knowledge of quality improvement processes.

Knowledge of adult learning principles and how to apply them.

Strong facilitation and training skills in a virtual setting, group/classroom setting, and in-person.

Excellent interpersonal and presentation skills.

Excellent verbal and written communication skills.

Collaborating skills with the ability to build effective partnerships and collaboration with care providers, office staff, and internal L.A. Care staff. 

Excellent organizational, decision-making, and multi-tasking skills.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Additional Information

Skills Required:

Solid analytical skills to conduct analysis and develop recommendations.

Ability to prioritize multiple and competing tasks and complete project tasks on schedule.

Ability to work independently and in a team environment.

Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.

Strong motivation skills to proactively improve health care delivery and patient experience.

Demonstrated customer focus skills; proactively find ways to exceed customer needs.

Travel to offsite locations for work required.