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Quality Management Nurse Specialist RN II (ALD)

Job Category:  Clinical
Department:  Quality Improvement

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8161


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Quality Management Nurse Specialist RN II is responsible for overseeing the clinical aspects for quality improvement projects/activities, which may include but are not limited to the clinical review process for potential quality of care and service issues, regulatory compliance with CMS, DMHC, DHCS, and NCQA.


This position is responsible for ensuring program activities are completed in a high quality and timely manner and ensuring compliance with all regulatory guidelines such as Medicaid (Medi-Cal), Medicare, and the Health Exchange, as well as National Committee for Quality Assurance (NCQA) Accreditation.


Leads and/or participates in multi-department/cross-functional committees and work groups which support key initiatives, prepares reports, data, agendas/minutes or other materials for committee presentation and management. 

Develops and implements project-related communication including, but not limited to, member/physician mailings, IVR scripts, emails, business plans, graphics, and maintains minutes and agendas.       


Develops and/or maintains relationships with other external organizations to expand key partnerships.       


Creates, maintains and implements training/education and supporting documentation for internal and external clients/customers/members.       


Develops and submits regulatory reports at the time and in the manner required by state or federal agencies such as Centers for Medicare and Medicaid Services(CMS).


Conducts/ performs clinical review of assigned potential quality issue cases (PQI), and close cases within regulatory timeframe, and presents appropriate cases to the peer review committee for action and resolution.


Perform other duties as assigned.

Education Required

Associate's Degree in Nursing

Education Preferred

Bachelor's Degree in Nursing



At least 5 years of clinical experience as an RN in an acute hospital setting.

Experience with regulatory compliance such as CMS, DMHC, DHCS, and NCQA.

At least 5 years of managed care and/or quality improvement experience as an RN in a managed care/ healthcare setting preferably with Medicare ,Medi-Cal, or other government programs. 

Experience in the review of quality of care and service concerns, preferably complaints from member grievance.

Experience in compliance, accreditation, service or quality improvement.

Experience in facilitating workgroups and project management. 


Must have excellent written and verbal communication and presentation skills.  


Ability to manage projects independently and assume responsibility for successful completion.


Ability to develop and maintain strong working relationships with internal and external clients/ customers /members.


Must have excellent analytical skills, working knowledge of statistics and reporting. 


Must be detail-oriented and effective critical thinking skills. 


Proficient in Microsoft Office (Word, Excel).


Strong interpersonal skills and high level of professionalism.


Ability to work independently and within a team environment.


Knowledge in the community standards of practice, including clinical guidelines.

Licenses/Certifications Required

Registered Nurse (RN) - Active, current and unrestricted California License

Licenses/Certifications Preferred

Certified Professional in Healthcare Quality (CPHQ)

Required Training

Additional Information

CPHQ or familiarity with quality improvement methodology such as Lean Six Sigma or Plan-Do-Study-Act.


This position is a limited duration positon. The term of this position is a minimum one year and maximum of two years from the start date unless terminated earlier by either party. Limited duration positions are full-time positions and are eligible to receive full benefits.

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Nursing, Registered Nurse, Medicare, Medicaid, Healthcare

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