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Safety Net Program Analyst II

Job Category:  Administrative, HR, Business Professionals
Department:  Safety Net Initiatives

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8077


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Safety Net Program Analyst II on the  team is responsible for participating in the planning, development, implementation, and administration of projects to improve both the managed care performance of the L.A. County safety net and the health of vulnerable L.A. Care members through the Program. Primary duties shall include performing research and data analysis, operational and conceptual problem-solving, building partnerships, and project planning, implementation, and monitoring. The Program Analyst supports Business Leads on projects from concept to implementation stages, solves moderately complex problems, and receives regular guidance from an experienced staff member or manager. The individual will also sustain strong interpersonal relationships with both internal L.A. Care staff and external departments business partners in order to facilitate joint decision-making and successful project implementation. As part of the Safety Net Initiatives team, the Program Analyst will help L.A. Care and its  provider partners work together to achieve the triple aim of better health quality outcomes, better patient experience of care, and lower cost of care.


Critical Thinking & Problem-Solving: Research and synthesize programmatic and innovative concepts to identify potential models that may address operational and programmatic challenges, under the guidance from an experienced staff member or manager.


Accountability: Take ownership for performing thorough research, program analysis and synthesis of information gleaned from best practice models.  Take ownership for concisely summarizing issues and findings that may inform successful development of programmatic solutions.


Stakeholder Engagement: Convene meetings with existing internal and external stakeholder partners to gather information instrumental in performing program research, under the direction of manager or senior staff member.  


Relationship building: Maintain positive working relationships with internal L.A. Care management staff, and external business partners in order to facilitate mutual collaboration in program planning efforts.


Project Planning & Implementation: Write project workplans to outline and track assigned projects and to support development of project workplans under the direction of the Manager or Director. Maintain workplan updates to capture any changes that arise throughout the project and assist the Manager or Director as necessary. Manage internal and external meetings, including the development of agendas and objectives and assist leadership as necessary.


Representation at internal & external initiatives: With guidance from an experienced staff member or manager: Represent the Team in external stakeholder meetings and participate as directed by Manager. Represent department at L.A. Care committee standing meetings and management meetings. Provide input regarding progress of projects to external and internal business partners.


Educational Presentations: With guidance from an experienced staff member or manager, develop and deliver educational presentations in small and large group settings on programmatic research and findings.

Perform other duties as assigned.

Education Required

Associate's Degree
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree in Public Health or Health Administration


At least 4 years work experience in health care or a related field with the demonstrated experience on the following list of stated knowledge/experience.


Experience synthesizing and analyzing qualitative and/or quantitative data.


Experience researching policy or program issues.


Experience working with Los Angeles safety net providers.


Managed health care experience.


Demonstrated critical thinking and problem solving skills.


Demonstrated strong writing and communication skills.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

Program Specifics:


Homeless & Housing Support Services Program (HHSS):  The HHSS program provides housing navigation and tenancy services to thousands of homeless and formerly homeless L.A. Care members using a network of contracted providers.


Duties & Responsibilities:
Analyze HHSS data on enrollment, payment, or claims data to identify operational problems or issues. Make recommendations to resolve problems and/or improve operations and quality of the HHSS program.


Health Homes Program:
Health Homes program provides team-based, in-person care management and care coordination for the chronically ill and highest risk members.

Duties & Responsibilities:
Supports provider networks and promotes connections to social services, behavioral health and housing services to address and meet the needs of the high-acuity Medi-Cal population across L.A. County.


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Behavioral Health, Social Services, Public Health, Safety, Claims, Healthcare, Service, Insurance

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