Senior Manager, Portfolio Delivery

Job Category:  Administrative, HR, Business Professionals
Department:  Portfolio Management & Improvements Office
Location: 

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  4575

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary


The enterprise Portfolio Management Office (ePMO) is accountable for intake, execution, and managing the oversight of strategic programs and projects approved and budgeted by L.A. Care (LAC) Leadership and the Board of Governors. These programs and projects span multiple functions and departments, and are enterprise investments in infrastructure and process excellence. The portfolio, program, and project management resources within the ePMO are uniquely positioned to support business units in the planning and delivery of large-scale programs and projects.

The Portfolio Delivery team is responsible for ensuring the timely execution of programs and projects on the enterprise portfolio developed in support of LACs strategic direction.  The Senior Manager, Portfolio Delivery (Senior Manager), is responsible for leading varying levels of portfolio delivery staff and ensuring the delivery of strategic programs and projects at the portfolio level.  The Senior Manager will provide strategic guidance to his/her team to promote a collaborative and accountable corporate culture and manage the progress of Portfolio Delivery business operations. The Senior Manager will work collaboratively with LAC functional business units, program/project Business Owner(s), and ePMO stakeholders and assess program/project performance, resolve higher scope issues, and aggregate and provide insights on portfolio risks.

Duties

Establish delivery priorities related to assigned enterprise portfolio projects and associated project timelines, and provide oversight of capital and operating delivery budgets. Ensure efficient execution of assigned portfolio of projects in alignment with established strategy.
 
Enforce ePMO established project management methodology for effective project execution, ensuring staff execute following established processes of program/project planning, scheduling, estimating and risk assessment.  

Manage the demand and capacity of assigned team and area of responsibility. Serve as first point of escalation for program/project issues impacting delivery targets (on scope, budget, schedule, quality, benefit). Establish and nurture positive relationships with peers across assigned functional areas.

Oversee and manage project teams and/or programs against defined objectives, timelines and budgets. Directly responsible for ongoing staff assignments. In addition to project delivery oversight, responsibilities include staff career development, on-going mentorship and performance management.

Responsible and accountable for increasing employee engagement and morale year over year. Assumes a leadership role in educating the business and technology partners on ePMO scope of practice, mission and accountabilities and values. 

Performs other duties as assigned.

Education
Bachelor's Degree
Master's Degree
Experience


Required:
Bachelor's Degree

Preferred:
Master's Degree

Equivalent:
In lieu of Degree, relevant experience may be considered.


Required:
Minimum 7 years of Project Management, Program Management, Health Care Administration, Research or Clinical field experience in a managed care environment with 5 years of management, team lead or other equivalent leadership experience and developing business solutions with a variety of tools

Experience in managing, motivating, mentoring staff and conflict resolution.

Knowledge of managed care health insurance programs with preference given to applicants with strong experience in Medicaid and Medicare managed care.

Required:
Well versed in project management processes supporting project deliverables to facilitate the creation of standard project documents and artifacts.

Strong analytical, planning, and organizational skills. Strong facilitation and mentoring skills

Excellent written and oral communication skills; speaks clearly and persuasively in positive or negative situations; Strong interpersonal and leadership skills with ability to interact with various IT and business client departments /project teams.

Possesses excellent time management and organizational skills; is dependable, enthusiastic, self-starting and self-motivated.  Uses time effectively,  reacts professionally under pressure.

Ability to manage priorities across multiple teams/projects, Possesses ability to work in a fast-paced and changing environment.  Ability to work well independently.

.

Professional Licenses
Professional Certifications

Preferred:
Project Management Professional (PMP) Certification

Program Management Professional (PgMP)

Required Training
Additional Information

 

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


Nearest Major Market: Los Angeles

Job Segment: Medical, Medicare, Medicaid, Healthcare Administration, Performance Management, Healthcare, Human Resources