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Software Quality Assurance Engineer II

Job Category:  Information Technology
Department:  IT Solutions Delivery

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  9053

Salary Range:  $91,536.00 (Min.) - $121,286.00 (Mid.) - $151,034.00 (Max.)


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

Reporting to the Quality Assurance (QA) Manager, Information Technology (IT) Quality Management, the Software Quality Assurance Engineer II will perform test planning, manual test case authoring, scripting automated scripts, test execution, review test activities, test reporting on assigned tasks and deliverables of QA consultants. The Software Quality Assurance Engineer II plays a major role to improve the quality, functionality, reliability and usability of software products for L.A. Care. The Software Quality Assurance Engineer II is responsible to review the business requirements and create test plans, test cases, automated scripts, execute tests according to L.A. Care policy, guidelines, SQA industry best practices and escalate as appropriate. The Software Quality Assurance Engineer II will need to stay abreast on the latest industry test tools, test approaches, Information Technology skills, L.A. Care systems, application and technologies to proactively and continually contribute to improving the quality of L.A. Care systems. Adhere to L.A. Care test management best practices including requirements gathering, test case creation, test case execution, defect management, metrics and reporting.  The Software Quality Assurance Engineer II will contribute to building, enhancing and maintaining the L.A. Care Continuous Testing Framework. 


Review business requirements, system documentation and project assets to create robust, accurate, usable test artifacts (test plans, test cases, automated scripts, reports) to ensure end results aligns with business needs.


Analyze requirements and effectively apply appropriate testing techniques to ensure comprehensive testing coverage in a timely manner.


Create or assist in creating, socializing and presenting test approach, test artifacts, testing process, test metrics with appropriate teams.   


Prepare test data and ensures readiness of test environment prior to test execution. 


Ensure adherence to software quality criteria, policy, guidelines and industry best practices. 


Promptly and effectively escalates issues as appropriate.  


Proactively engages with development teams and project team members to help promote prevention of defects early in project/development lifecycle.  


Participate in and/or lead test case reviews, user stories, risk assessments, requirement reviews, sprint reviews, backlog grooming sessions and retrospectives.  


Execute tests (manual and test automation) to validate expected results. Publishes and socializes testing results and metrics to enable business decisions and promote continuous improvement.


Identify and appropriately escalates non-standard results and other quality issues. 


Effectively logs defects and quality concerns using test management systems and any other reporting systems per L.A. Care policy and guidelines. 


Help drive the adoption and consistent usage of industry standard quality best practices, testing methodologies and the maturity of the Continuous Testing Framework at L.A. Care. 

Education Required

Bachelor's Degree in Computer Science or Management Information Systems
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree in Computer Science or Management Information Systems


At least 5 years as a Software Quality Assurance Engineer role including functional and non-functional testing activities.


Experience participating in the review of business requirements to develop test strategy, deploy risk-based testing tactics, writing test plans and test cases.


Experience as an Author of automated scripts according to Software Quality Assurance industry test automation best practices. 


Experience executing manual test cases and automated scripts to detect and report defects. 


Experience effectively communicating quality related matters across an organization and project teams.


Experience participating in DevOps initiatives to shift-left in testing approach. 


Experience collaborating in blended teams with onsite, nearshore and offshore project resources. 


1 to 2 years collaborating in blended teams with onsite, nearshore and offshore project resources. 


Experience defining processes and procedures for all automated platform and application testing including the development and maintenance of automated scripts. 


Experience executing automation testing including tests using open source tools such as Cucumber, JUNIT, Jenkins, Selenium. 


Experience working with stakeholders and Business Systems Analysts to refine business requirements.


Solid understanding of the Software Development Life Cycle, Agile methodologies, and Waterfall methodologies. 


Working knowledge of health domains such as Member portals, Provider portals, Healthcare Finance, Health Services, and Claims.

Black-box testing capabilities. 

Backend testing capabilities using SQL.


Test Automation capabilities.


Hands-on testing experience on healthcare systems such as QNXT, Facets, Syntranet or equivalent.


Familiarity of EDI transactions (834, 835, 837) for organizations and trading partners to electronically communicate. 

Performance testing, Security testing, Mobile testing.


Understanding of programming concepts and skills such as Python, Java, C, C++, R JavaScript, Matlab DevOps, CI/CD  

Licenses/Certifications Required

Licenses/Certifications Preferred

International Software Testing Qualifications Board (ISTQB) Certification

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Claims, Insurance

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