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Software Quality Assurance Engineer III

Job Category:  Information Technology
Department:  IT Solutions Delivery

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8655

Salary Range:  $105,267.00 (Min.) - $139,478.00 (Mid.) - $173,689.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Software Quality  Assurance Engineer III will perform test strategy planning, and review manual test cases and automated test scripts.  The Software Quality  Assurance Engineer III plays a major role to improve and drive the quality, functionality, reliability and usability of software products for L.A. Care. This position is responsible to participate in the business requirements gathering as needed and may review automated scripts according to L.A. Care policy, guidelines, SQA industry best practices and escalate as appropriate. The Software Quality  Assurance Engineer III will need to stay abreast on the latest industry test tools, test approaches, Information Technology skills, L.A. Care systems, application and technologies to proactively and continually contribute to improving the quality of L.A. Care systems and support the learning of other QA team and project members.  Adhere to L.A. Care test management best practices. Provide clear guidance to other team members on producing quality and consistent test deliverables. Acts as a  Subject Matter Expert, serves as a resource and mentor for other staff.


Participates in review of business requirements, system documentation, project assets to lead in the creation and mentoring others to produce robust, accurate, usable test artifacts for performance, end-to-end and automation testing  (test plans, test cases, automated scripts, reports) to ensure end results aligns with business needs. 

Analyzes requirements and effectively applies appropriate testing techniques to ensure comprehensive testing coverage in a timely manner.

Creates or assists in creating, socializing and presenting test strategy approach, test artifacts, testing process, test metrics with appropriate teams.   

Collaborates with cross-functional teams and environment management to prepare test data and identify the test environment, as needed.

Lead efforts for all QA resources adherence to software quality criteria, policy, guidelines and industry best practices. 

Oversees and participates in test execution, analyzes and effectively communicates testing results and metrics across all testing types. 

Promptly and effectively escalates issues as appropriate. Support other team resources to escalate in a timely manner.  

Proactively engages with development teams and project team members to help promote prevention of defects early in project/development lifecycle.  

Participates in and/or leads test case reviews, user stories, risk assessments, requirement reviews, sprint reviews, backlog grooming sessions and retrospectives, as needed.

Lead in test execution (manual and test automation) to validate expected results. Publishes and socializes testing results and metrics to enable business decisions and promote continuous improvement.

Effectively logs defects and quality concerns using test management systems and any other reporting systems per L.A. Care policy and guidelines. 

Leads the adoption and consistent use of industry standard quality best practices (risk-based testing, structured and exploratory testing strategies, test automation, concepts testing methodologies) and the maturity of the performance, end-to-end and automation testing at L.A. Care.  

Review deliverables of others and provide analysis of risks on test assignments, provide testing metrics and make recommendations on the readiness of the target system. 

Proactively contribute and suggest initiatives to advance the QA methodology, processes and reduce risks. Support the learning of other team members to advance testing capabilities.  

Lead in the selection, authoring and maintenance of automated scripts following test automation best practices. 

Lead in evaluation and implementation of test tools, testing approaches, QA process refinement, DevOps CI/CD initiatives. Drive and socialize the development and maturity of DevOps initiatives. 

Contribute to build and maintain a positive and vibrant QA Team culture. As a Subject Matter Expert, develop and conduct training on unit processes, for lower-tiered  positions.

Perform other duties as assigned.

Education Required

Bachelor's Degree in Computer Science or Management Information Systems
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred


At lease 5 to 7 years of experience as a Senior Software Quality Assurance Engineer role including functional and non-functional testing activities. 

Experience serving as lead in review of business requirements to develop test strategy, test plan and test cases, deploy risk-based testing tactics. 

Experience as an Author automated scripts according to Software Quality Assurance industry test automation best practices.  

Experience managing the execution of manual test cases and automated scripts to detect and report defects. 

Experience effectively communicating quality related matters across an organization and project teams. Drive DevOps initiatives to shift-left in testing approach. 

Experience collaborating in blended teams with onsite, nearshore and offshore project resources. 

Experience providing oversight of QA resources including L.A. Care employees, contractors, consultants and vendor resources related to work product execution and quality.   


Direct experience collaborating in blended teams with onsite, nearshore and offshore project resources. 

Experience leading the development of processes and procedures for all automated platforms and application testing including the development and maintenance of automated scripts. 


Expert understanding of the Software Development Life Cycle, Agile methodologies, and Waterfall methodologies. 

Black-box testing capabilities.  

Working knowledge of programming concepts and skills such as SQL, Python, Java, C, C++, R JavaScript, Matlab.

Test Automation capabilities

Hands-on testing experience on healthcare systems such as QNXT, Facets, Syntranet or equivalent.

Familiarity of EDI transactions (834, 835, 837) for organizations and trading partners to electronically communicate.  

Gray-box testing capabilities. 

Performance testing. Security testing. Mobile testing. 

DevOps, CI/CD.

Built test automation frameworks.

Licenses/Certifications Required

Licenses/Certifications Preferred

Certified Information Systems Security Professional (CISSP)
Information Technology Certifications (e.g. ISTQB, CISSP)

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

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