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Family Resource Center Activities Coordinator II

Job Category:  Customer Service
Department:  Family Resource Center-Metro LA
Location: 

Los Angeles – South Park, CA, US

Position Type:  Full Time
Requisition ID:  5358

 

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary


As a key member of the Family Resource Center (FRC) team, the Activities Coordinator reports to the FRC Manager and is responsible for representing L.A. Care and the FRC network mission and vision by providing quality and positive customer experience to health plan members, non-member visitors from the community, and the children that require care while their parents attend health education and fitness classes at the FRC. 

 

With the guidance from the FRC Manager, the Activities Coordinator  is responsible for providing child care services as well as coordinating and implementing learning activities for children.  The Activities Coordinator  supports FRC activities administratively and operationally.

 

This role requires significant flexibility and adaptability utilizing different approaches, tones, and styles in the various settings and with visitors requiring assistance. 

Duties

Administrative Support:

Provide the FRC team with administrative support by greeting visitors, maintaining participant and child attendance records, entering notes, receiving phone calls, answering FRC visitor questions, providing basic member services support, documenting incident reports, and other clerical duties with an approachable, friendly, and professional attitude.

 

Children Activities and Safety:

Provide oversight and care for children ages 4 through 12 years; Create a welcoming environment that includes implementing activities to guide social, emotional, intellectual, and physical engagement in a safe space. Coordinate the implementation of activities including but limited to health education for diverse age groups, group sizes, and developmental stages; Ensures children’s safety and wellbeing; and, as necessary, assists with remediation of any challenges in consultation with the FRC Manager; Promotes positive reinforcement and self-esteem by maintaining order using positive and approved re-direct or corrective methods; Maintains clean environment of the childcare room and ensures that materials are neat and clean.

 

Center operations and events:

Assists FRC Administrator with special assignments for the benefit of the FRC operation and shared FRC goals. Assists with tables, chairs, and fitness equipment set-up to support health education and fitness classes. Provides support during community engagement events by disseminating information and engaging members and participants.

 

Perform other duties as assigned. 

Education Required
High School Diploma/or High School Equivalency Certificate
Education Preferred
Associate's Degree in Early Childhood Education or Child Development Coursework
Experience

Required:
Minimum one year of child care experience, familiarity with children engagement activities appropriate to child development stage.

Skills


Required:
Ability to collaborate and work crossfuctionally.

Excellent customer service skills.

Excellent communication and listening skills

Highly skilled in supervising and interacting with children positively.

Knowledge of setting proper limits, boundaries and provide proper direction for children.

Strong critical reasoning, analytical and problem solving skills.

Ability to navigate ambiguity, adapt and proactively develop effective plans.

 

Preferred:
Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable (English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, or Vietnamese).

Licenses/Certifications Required
Licenses/Certifications Preferred
Cardio Pulmonary Resuscitation (CPR) Certified
First Aid Certified
Required Training
Additional Information

 

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


Nearest Major Market: Los Angeles

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