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Stars Administrative Coordinator I

Job Category:  Administrative, HR, Business Professionals
Department:  Quality Performance Management

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  9384

Salary Range:  $46,800.00 (Min.) - $52,597.00 (Mid.) - $62,270.00 (Max.)


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Stars Administrative Coordinator I (SAC) works closely with the Stars Lead and Stars Core Team supporting all activities related to Medicare Stars, QRS, Health Plan Ratings improvement strategy and implementation. The SAC works with the LAC cross-functional department leads, provider network, and the Stars Core Team to assist with all administrative aspects of Stars improvement activities including scheduling meetings, taking minutes, and following up on action items. The SAC is also responsible for record and documentation maintenance, and tracking of Stars improvement initiatives. The position works with a diverse group of individuals and interact regularly with members and provider network representatives.


Tracks the Stars quality improvement initiatives and manages files and documents in the Stars SharePoint site, in coordination with the Dual Eligible Special Needs Plan (D-SNP) site and manages Podio and SciQuest submissions. (25%)

Updates workflows and process diagramming in Visio or Microsoft Project. (15%)

Coordinates Ad Hoc meetings, Cross functional Stakeholder meeting with teams across the organization. (25%)
Coordinates workgroup meetings, to include, but not limited to meeting logistics, invitations, meeting reminders, agendas, handouts, and taking minutes.  Follows-up on meeting action items with the appropriate team member. (25%)

Performs other duties as assigned. (10%)

Duties Continued

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred


At least 0-6 months experience in a managed care, administrative support position, preferably in Quality Improvement, Healthcare Effectiveness Data and Information Set (HEDIS), or Stars.

At least 6 month to 1 year experience with MS Excel and MS Office Suite.


Planning and Aligning:  Ability to plan and prioritize work to meet deadlines aligned with organizational goals. Time management skills and the ability to use sound judgment and discretion. Organizational skills. Ability to coordinate Webinars as required.


Ensures Accountability:  Ability to hold self and others accountable to meet goals and objectives.


Proficiency in MS Office, Excel, Word and PowerPoint. Taking accountability for the accuracy of work performed, workflows created, and process diagramming.


Communication: Ability to develop and deliver multi-mode communications that convey clear understanding of the unique needs of different audiences. Strong written and verbal communication skills. Professional telephone etiquette, and in all forms of communication


Collaboration: Ability to build partnerships and working collaboratively with others to meet shared objectives. Ability and desire to be a team player and work effectively in fast paced, multi-tasked environment. Ability to recommend changes and innovation, in workflow processes, as appropriate.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, it's expected that all employees wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Administrative Assistant, Medicare, Administrative, Healthcare

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