Student Intern (Contracting and Relationship Management Ancillary Team)

Job Summary

As the student intern enters the company, this position is expected to assume, as much as possible, the role of a regular staff member. 

Duties

Assists with specialized project and administrative tasks to ensure the coordination and completion of all segments of the assigned project. Compiles and consolidates reports and prepares presentation based on findings or outcomes.

Assists with various administrative tasks to ensure the coordination and completion of all segments of the assigned project.

Completes the project timeline (if applicable) ensuring management reviews and approves it.

Conducts research and gathers data for reports and presentations.

Compiles and consolidate reports and prepare presentation based on findings or outcomes.

Works closely with assigned staff and varying levels of management.

Maintains cooperation and participation with key people involved in the project.

Adheres to company work hours, policies, procedures and rules governing professional staff behavior.

Adheres to company policies governing the observation of confidentiality and the handling of confidential information.

Assumes personal and professional responsibilities for actions and activities.

Maintains professional relationships with company employees, customers and so forth.

Utilizes a courteous, enthusiastic, open-minded, critical approach to policies and procedures within the profession.

Relates and applies knowledge acquired in the academic setting to the company setting.

Duties Continued

Develops a self-awareness in regard to attitudes, values, behavior patterns, and so forth that influence work.

Prepares for and utilizes conferences and other opportunities of learning afforded in the company.

Being consistent and punctual in the submission of all work assignments to the supervisor and faculty coordinator.

Provides the faculty coordinator with periodic progress reports.

Performs other relevant duties as assigned.

Education Required

Education Preferred

Experience

Required:
Must have general experience writing, meeting project deadlines and working with basic Microsoft Office Suite applications, such as word, excel and PowerPoint.

Skills

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Additional Information

Intern for Contracting and Relationship Management (CRM) Ancillary team

The CRM Ancillary Team internship will receive first-hand experience in understanding and developing health care contracting and provider relation efforts at the health plan level. The intern will learn and utilize effective communication, project planning, meeting support, note-taking, and other tasks as assigned.   

The intern will be expected to display the following core competencies.
 
•    Professionalism and the ability to work with various departments.
•    Solid and concise writing skills and knowledge to promptly summarize complex topics or issues.
•    Ability to take the initiative to ask questions and recommend solutions. 
•    Critical thinking skills and the ability to recognize the root causes of problems and have a problem solving 
•    Teamwork, delegation, and experience in cooperation on complex projects.
 
Norma Carrillo, Manager of CRM Ancillary is a teacher who will educate the intern and ensure they understand the Medi-Cal Managed Care world and familiarize the intern with both our provider contracts and our provider network.   The intern will develop skills such as managed care operations, understanding of L.A. County's health system, data collection, and analysis, contracting needs assessments, strategic planning, program development/management/evaluation, process improvement, health plan administration, and note-taking. 

Possible Internship Duties will include  
•    Conducting reviews of provider directory accuracy and assist in date collection efforts of correct demographic and required fields.  This will be a major project for the intern to work hand in hand with our Account Specialists.  This is a major project organizationally wide as accuracy of the provider directory is an essential area we are addressing.  
•    Contribute to Letter of Interest process and new provider evaluation efforts
•    Observe and assist in provider meetings, including Long Term Care and CBAS Quarterly Meetings
•    Provides support in functional areas of the department which the intern is placed 

Desired Intern Profile/Qualifications
    A problem solver/ critical thinker who enjoys research, analysis, finding solutions, and writing. 
    An independent "go-getter" who can prioritize and switch priorities/tasks as needed while staying on task. 
    An organized and enthusiastic candidate who takes the initiative and states his/her opinion and asks questions. 
    A decisive time manager with a good attitude that is flexible, able to take direction, and is open to getting constructive feedback.
    Fluency with Microsoft Office suite (Word, Excel, and PowerPoint).   Excel is crucial for his/her role.