Student Intern (IT Technical Support and Operations)

Job Summary

As the student intern enters the company, this position is expected to assume, as much as possible, the role of a regular staff member. 

Duties

Assists with specialized project and administrative tasks to ensure the coordination and completion of all segments of the assigned project. Compiles and consolidates reports and prepares presentation based on findings or outcomes.

Assists with various administrative tasks to ensure the coordination and completion of all segments of the assigned project.

Completes the project timeline (if applicable) ensuring management reviews and approves it.

Conducts research and gathers data for reports and presentations.

Compiles and consolidate reports and prepare presentation based on findings or outcomes.

Works closely with assigned staff and varying levels of management.

Maintains cooperation and participation with key people involved in the project.

Adheres to company work hours, policies, procedures and rules governing professional staff behavior.

Adheres to company policies governing the observation of confidentiality and the handling of confidential information.

Assumes personal and professional responsibilities for actions and activities.

Maintains professional relationships with company employees, customers and so forth.

Utilizes a courteous, enthusiastic, open-minded, critical approach to policies and procedures within the profession.

Relates and applies knowledge acquired in the academic setting to the company setting.

Duties Continued

Develops a self-awareness in regard to attitudes, values, behavior patterns, and so forth that influence work.

Prepares for and utilizes conferences and other opportunities of learning afforded in the company.

Being consistent and punctual in the submission of all work assignments to the supervisor and faculty coordinator.

Provides the faculty coordinator with periodic progress reports.

Performs other relevant duties as assigned.

Education Required

Education Preferred

Experience

Required:
Must have general experience writing, meeting project deadlines and working with basic Microsoft Office Suite applications, such as word, excel and PowerPoint.

Skills

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Additional Information

We are seeking an intern to join our Service Desk Onsite team, where they will gain hands-on experience and learn various aspects of Information Technology, with a focus on desktop support.
Key Responsibilities:
•    Technical Support: Provide on-site support for employees or clients, including troubleshooting hardware and software issues, and resolving technical problems.
•    System Maintenance: Perform regular maintenance on computers, servers, and other IT equipment, ensuring everything is functioning optimally.
•    Installation and Configuration: Install, configure, and update hardware and software, including operating systems, applications, and networking equipment.
•    User Training: Provide guidance and training to clients on IT systems, software, and best practices.
•    Documentation: Maintain accurate records of repairs, installations, and other technical support activities.
•    Customer Interaction: Work closely with users to understand their technical needs and ensure satisfaction.
•    Troubleshooting: Resolve technical issues promptly, including hardware malfunctions, software crashes, and peripheral device failures.
•    Collaboration: Collaborate with other IT team members for larger projects and escalated issues.
Projects:
Windows 11 Implementation Project
This project involves upgrading over 3,900 end-user laptops and desktops to the Windows 11 operating system using Microsoft Intune.
Hardware Refresh:
Service Desk will also be replacing outdated and out-of-warranty devices with new hardware for end users.