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Supervisor, Community Based Care

Job Category:  Administrative, HR, Business Professionals
Department:  Care Management

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  10175

Salary Range:  $102,183.00 (Min.) - $132,838.00 (Mid.) - $163,492.00 (Max.)


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Supervisor of Community Based Care is responsible for monitoring Community Health Workers (CHW) daily work and activities including but not limited to ensuring proper staffing and coverage, monitoring and evaluating departmental operations to ensure optimal efficiency and effectiveness. The position also assists in triaging identified issues/problems and forming resolution within the scope of work. Escalates appropriate issues to the Community Based Care Management Manager.


The Supervisor of Community Based Care is responsible in assisting and developing a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics. This  position supports and assists the Community Based Care Management Manager in identification of training needs including but not limited to assisting in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of CHWs. This position is also responsible for ensuring all functions are operating in accordance with the organization's mission, values and strategic goals, which are focused on continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A. Care's culturally diverse membership.  The Supervisor manages all aspects of running an efficient  team, including hiring, supervising, coaching, disciplining, and motivating direct-reports.


Supervises the day to day activities of CHWs, including but not limited to:  Staffing, assignment distributions and time off requests;  Monitoring of staff's performance including productivity and compliance with regulatory requirements; Handling all questions/issues raised by staff and knowledge to know when to escalate to the manager.  Recommends process improvement measures to achieve department's performance measures outcomes and goals.  Plans and directs CHW activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members and Interdisciplinary Care Team.


Functions as supervisor in assigned line of business and responsible for identifying the training needs including but not limited to assisting in the development of programs, training materials, orientation checklist, and competence checklist necessary to meet educational needs. Responsible for training new staff and cross-training in specified line of business.  Developing tools and workflows to assist in training and development of staff. Completes evaluation of staff and provides recommendation in the hiring  and termination process of staff. Monitor staff's performance, identifies and communicates areas that needs performance management to ensure employee compliance with regulatory requirements, policies and procedures. 


Develop and maintain positive working relationships with all business partners to ensure optimum member care and provider satisfaction. Serves as a leader and role model as well as technical and informational resource for staff and peers. Foster a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes and recommends resources to reach new standards.


Maintain all assigned reporting responsibilities. Conducts regular audit activity via department's performance reporting standards to maintain quality care of members and compliance to regulatory requirements. Assures the accuracy of  reports and department proficiency in maintaining regulatory standards and time frames. Provides reports to manager to identify trends and improve work flow process.


Ensure department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information (PHI).


Perform other duties as assigned.


Duties Continued

Education Required

Master's Degree in Social Work or Related Field
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Associate's Degree
Bachelor's Degree in Nursing


Minimum of 3 years of recent community based care management experience in a medical or managed care setting, such as a health insurance environment and/or in community clinic/hospital environments with at least 3-4 years supervisory/management experience.


Knowledge of state, federal and regulatory requirements in Care Management and Community Based Care.


Strong verbal and written communication skills.


Computer literacy with proficiency with Microsoft Word, Excel, etc. and core departmental system. 


Excellent organizational, time management and interpersonal skills.


Must be detailed oriented and an enthusiastic team player.


Ability to work independently and with internal and external customers. 


Ability to solve complex issues and identify and implement creative solutions. 

Licenses/Certifications Required

Active & Current Driver's License, with a clean record and Auto Insurance Required

Licenses/Certifications Preferred

Care Management Certification
Registered Nurse (RN) - Active, current and unrestricted California License
Licensed Clinical Social Worker (LCSW) - Active, current and unrestricted California License

Required Training

Physical Requirements


Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


Nearest Major Market: Los Angeles

Job Segment: Social Worker, Registered Nurse, Nursing, Performance Management, Public Health, Service, Healthcare, Human Resources

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