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Supervisor, Utilization Management RN (ALD)

Job Category:  Clinical
Department:  Utilization Management

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  8287


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Supervisor of Utilization Management (UM) RN is responsible for executing the day-to-day operations of the UM department, and monitoring the CM staff’s responsibilities and activities. This includes, but not limited to, ensuring proper staffing and coverage; monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness; documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations; and conducting intermittent and annual performance evaluations. This role assists in triaging identified issues/problems and forming resolution within the scope of work/licensure. The incumbent is a subject matter expert in Care/Case/Utilization Management and supporting regulations, policies, protocols, and procedures. S/he serves as a formal and informal instructor, and escalates issues/concerns to the appropriate person when outside of his/her scope.


This position is responsible in assisting with and development and maintenance of a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics. S/he ensures all functions of the UM department are operating in accordance with the organization's mission, values and strategic goals, which are focused on quality care delivery and continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of LA Care's culturally diverse membership.


The position supports the UM Manager/Director. This role also assists UM Educator/Manager/Director in identification of training needs including, but not limited to, collaborating in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of UM staff.


Ensures adequate/appropriate distributions of workforce, assignments and time off requests.  Participates in the hiring and termination process providing recommendations with appropriate supporting documentation.


Monitors of staff's performance including productivity and compliance with regulatory requirements, compliance with policies.  Identifies, communicates and coaches to improve staff performance.  Develops tools, job aids, and workflows to optimize the process flow, performance and productivity of the UM team.  Completes intermittent and annual staff evaluations.


Serves as the primary resource for all business-related questions/issues raised by staff; escales to appropriate leader/team when necessary.


Recommends and implements process improvement measures to achieve department's performance measures outcomes and goals.


Plans and oversees UM activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members.


Maintains all assigned reporting responsibilities, conducts regular audits to ensure compliance with community, industry and organizational standards including regulatory requirements.  Swervs as a super-user on electronic programs and systems used by the department.


Assisting in the development of programs, workflows, tools, training materials, orientation checklists, and competency checklist necessary to meet educational needs.  Trains new staff, remediation of seasoned staff and cross training as needed in specified business lines. 

Serves as a leader and role model as well as technical and informational resource for staff and peers.


Fosters a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes.


Services as member/resource/liaison to the Interdisciplinary Care Team. 


Recommends resources to improve performance standards in terms of Utilization Management.  Collaborates with peers and colleagues within the organization to address process improvements, member's needs, department and organizational enhancements and communicate development as appropriate.


Participates on internal and external committees as delegated or assigned. 


Serves as a consultant to other departments or organizations as needed.


Performs other duties as assigned.

Education Required

Associate's Degree

Education Preferred

Bachelor's Degree


Minimum of 5-7 years of acute/clinical care experience.
Minimum of 2 years experience in Case/Care/Utilization Management in an acute care or health plan setting.


Minimum of 3-4 years in a lead/supervisory experience.


Knowledge of state, federal and regulatory requirements in Care/Case/Utilization Management.


Strong verbal and written communication skills.


Computer literacy with proficiency with Microsoft Word, Excel, etc. and ability to learn core departmental computer systems and software.


Excellent organizational, time management, and interpersonal skills.


Must be detailed-oriented, energetic, and an enthusiastic team player.


Must be able to work independently.

Licenses/Certifications Required

Registered Nurse (RN) - Active, current and unrestricted California License
Certified Case Manager (CCM)

Licenses/Certifications Preferred

Required Training

Additional Information


This position is a limited duration positon. The term of this position is a minimum one year and maximum of two years from the start date unless terminated earlier by either party. Limited duration positions are full-time positions and are eligible to receive full benefits.

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Nursing, Registered Nurse, Healthcare

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