Technical Analyst III

Job Summary

The Technical Analyst III serves as the requirements project lead, working with the solutions architects, developers, business owners and stakeholders on all domains. The position is responsible for providing key client relationship management of projects and is accountable for consulting with the businesses to understand their business goals and objectives, processes, and requirements. Additionally, the incumbent leads small to medium projects, mentors other Technical Analysts, represents the department manager, coordinates design sessions, creating process/data flow diagrams and documenting project efforts. The Technical Analyst III functions as a liaison between the developmental team and business owners as they collect, clarify, and translate business requirements into documentation and conceptual design, from which applications and solutions are developed. In addition to developing functional requirements and specifications, the Technical Analyst III is also responsible for providing guidance on the day to day activities of the other Technical Analysts, both staff and contractors. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff.

Duties

Lead, plan and coordinate Technical Analyst activities within the department.

Support large complex projects and /or multiple smaller projects.

Liaison between I.S. Business Solutions developmental team and business clients gathering and defining requirements.

Facilitate requirements gathering sessions, including leading discussions, managing group dynamics, and maintaining group focus, to work towards accomplishing goals and objectives.

Coordinate JAD (design) sessions with business units, I.T. developers and QA resources.

Mentor, coach, and develop staff to meet and exceed performance expectations.

Create and modify analytical documents to support the engineering team including flow charts and functional decompositions.

Provide clarification of requirements to other project team members to assist in the creation of specific project deliverables.

Provide analytical support to drive project decisions and production support as needed.

Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.

Perform other duties as assigned.

Duties Continued

Education Required

Education Preferred

Experience

Required:
Minimum of 5 years of Analyst experience.

Prior healthcare insurance payer experience. 

Hands on experience working with enterprise warehouse and OLTP databases.

Preferred:  
Minimum of 7 years of Analyst experience working in mixed AGILE and traditional environment I.T. environment.

Skills

Required:
Strong teamwork and interpersonal skills to work well on cross-functional project teams in a leadership role.

Strong communications skills, written, verbal, listening and responding.

Ability to quickly understand and assess business needs in addition to strong data evaluation and data mapping skills.

Strong demonstrated problem solving skills.

Strong Data Analytical skills, working with SQL Server.

Demonstrated ability to create succinct flowcharts.

Ability to facilitate business and technical design sessions. 

Strong ability to work with minimal supervision.       

Demonstrated ability to lead successfully and motivate a team.

Ability to build good relationships with clients/operational leadership and colleagues.

Ability to gather and assimilate information.

Current knowledge of technical applications.

Good knowledge of quality standards, legislation and best practices.

Ability to adapt and prioritize.

Demonstrated ability to work under pressure and meet deadlines.

Ability to think ahead, anticipate issues and provide solutions.

Ability to quickly learn new tools and technologies.

Knowledge of Microsoft Office applications such as Word, PowerPoint, Excel and Visio.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Additional Information