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Technical Analyst III

Job Category:  Information Technology
Department:  IT Executive Administration

Los Angeles, CA, US, 90017

Position Type:  Full Time
Requisition ID:  9054

Salary Range:  $105,267.00 (Min.) - $139,478.00 (Mid.) - $173,689.00 (Max.)


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.

Job Summary

The Technical Analyst III serves as the requirements project lead, working with the solutions architects, developers, business owners and stakeholders on all domains. The position is responsible for providing key client relationship management for the of projects and is accountable for consulting with the businesses to understand their business goals and objectives, processes, and requirements. Additionally, the incumbent will lead small to medium projects, mentor other Technical Analysts, represent the department manager, coordinate design sessions, creating process/data flow diagrams and documenting project efforts. The Technical Analyst III will function as a liaison between the developmental team and business owners as they collect, clarify, and translate business requirements into documentationand conceptual design, from which applications and solutions are developed.  In addition to developing functional requirements and specifications, the Technical Analyst III will also be responsible for providing guidance on the day to day activities of the other Technical Analysts, both staff and contractors.   


Lead, plan and coordinate Technical Analyst activities within the department.


Support large complex projects and /or multiple smaller projects.


Liaison between I.S. Business Solutions developmental team and business clients gathering and defining requirements.


Facilitate requirements gathering sessions, including leading discussions, managing group dynamics, and maintaining group focus, to work towards accomplishing goals and objectives.


Coordinate JAD (design) sessions with business units, I.T. developers and QA resources.


Mentor, coach, and develop staff to meet and exceed performance expectations.


Create and modify analytical documents to support the engineering team including flow charts and functional decompositions.


Provide clarification of requirements to other project team members to assist in the creation of specific project deliverables.


Provide analytical support to drive project decisions and production support as needed. 


Perform other duties as assigned. 

Education Required

Bachelor's Degree in Computer Science or Related Field
In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred


Minimum of 5-7 years of Analyst experience.


Prior healthcare insurance payer experience. 


Hands on experience working with enterprise warehouse and OLTP databases.


Minimum of 7 years of Analyst experience working in mixed AGILE and traditional environment I.T. environment.


Strong teamwork and interpersonal skills to work well on cros-functional project teams in a leadership role.


Strong communications skills, written, verbal, listening and responding.


Ability to quickly understand and assess business needs in addition to strong data evaluation and data mapping skills.


Strong demonstrated problem solving skills.


Strong Data Analytical skills, working with SQL Server.


Demonstrated ability to create succinct flowcharts.


Ability to facilitate business and technical design sessions. 


Strong ability to work with minimal supervision.       


Demonstrated ability to lead successfully lead and motivate a team.


Ability to build from good relationships with clients/operational leadership and colleagues.


Ability to gather and assimilate information.


Current knowledge of technical applications.


Good knowledge of quality standards, legislation and best practices.


Ability to adapt and prioritize.


Demonstrated ability to work under pressure and meet deadlines.


Ability to think ahead, anticipate issues and provide solutions.


Ability to quickly learn new tools and technologies.


Knowledge of Microsoft Office applications such as Word, PowerPoint, Excel and Visio.

Licenses/Certifications Required

Licenses/Certifications Preferred

Certified ScrumMaster (CSM)

Required Training

Additional Information


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.

Nearest Major Market: Los Angeles

Job Segment: Relationship Manager, Customer Service

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