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Community Resource Center Community Representative II

Job Category:  Customer Service
Department:  Community Resource Center- Norwalk

Norwalk, CA, US, 90650

Position Type:  Full Time
Requisition ID:  9701

Salary Range:  $50,216.00 (Min.) - $62,770.00 (Mid.) - $75,324.00 (Max.)


Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Community Resource Center (CRC) Community Representative II reports to the Center Administrator and is responsible for participating in outreach activities aimed at increasing the Community Resource Center's visibility in the community and increasing participation in the CRC programming. This role will be 50% field-based and will include traveling to various organizations and providing outreach which may include presentations on health coverage program eligibility, promotion of the Center and related services, participation in health fairs and health education events. This position is responsible for establishing and strengthening linkages with surrounding community based organizations, physicians, schools, businesses, faith based organizations, public agencies and other community partners. Outreach representative will work closely with Administrator to identify partners and establish partnership agreements. Thia position is responsible for identifying external groups and multi-ethnic agencies in the community. Establish and maintain partnerships with community agencies to ensure a mutually beneficial working relationship. This position will also work in close collaboration with internal L.A. Care Health Plan departments. Extensive local travel will be required on a daily basis.


Participates in community events such as Health Fairs, Open Houses, etc. Conduct presentations to promote Community Resource Center and the services provided to assist in engaging community and member participation. (35%)

Establishes and strengths linkages with surrounding community based organizations, physicians, schools, businesses, faith based organizations, public agencies, other community partners and internal departments. (35%)

Serve as a liaison to members, providers and community partners. (10%)

Completes all assigned reports or documentation to monitor and track performance. (10%) 

Perform other duties as assigned. (10%)

Duties Continued

Education Required

High School Diploma/or High School Equivalency Certificate

Education Preferred

Associate's Degree


At least 0-1 years of previous community outreach experience. 


Experience working with an ethnically diverse population.


Knowledge of application assistance for enrollment in any of L.A. Care's product offerings.

Strong verbal and writing communication skills.

Must have strong time management and organizational skills.


Excellent PC Skills (MS Office) with emphasis on data entry, spreadsheet, and word-processing.

Strong persuasion skills.


Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements


Additional Information

Travel to offsite locations for work.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.


L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)


Nearest Major Market: Los Angeles

Job Segment: Data Entry, Customer Service Representative, Administrative, Customer Service

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